[Remote] Senior Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. Infoblox is a leading company in cloud-first networking and security solutions, protecting 70% of the Fortune 500. They are seeking a Senior Professional Services Consultant to accelerate customer adoption of their products by implementing solutions and providing technical leadership. The role involves understanding customer requirements, managing projects, and ensuring high customer satisfaction.

Responsibilities

• Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects
• Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possible
• Create project technical documentation
• Perform Infoblox upgrades/refreshes for customer environments
• Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
• Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle
• Mentor customers on Infoblox technology as part of project delivery
• Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices
• Contribute to the Professional Services knowledge base
• Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams

Skills

• At least 8 years of professional services delivery and consulting experience; Infoblox, BlueCat, or Palo Alto Networks experience is a plus
• Experience working in SaaS networking and/or software security is a plus
• Experience with DNS, DHCP, and IP address management is a plus
• Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus
• Experience with cloud platforms (AWS, GCP, and Azure) is a plus
• Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners
• Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
• Good technical knowledge of security concepts and implementations/products is an added advantage
• Ability for up to 10% travel
• A minimum of a bachelor's degree (BA or BS), or equivalent experience

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable