[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. They are seeking a Technical Writer to create and manage training materials and customer communications, collaborating closely with subject matter experts and various teams to ensure content accuracy and adherence to branding standards.

Responsibilities

• Create, edit, update, and manage training guides, eLearning courses (Rise), knowledge exams (Storyline), training videos, certification documents, and case studies for Licensing and Tax software products
• Own the end-to-end lifecycle of 90+ training assets, including guides, courses, and videos, with library expansion as a key priority
• Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences
• Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner
• Capture and update screenshots, GIFs, and short videos using SnagIt, Camtasia, or Adobe Premiere; apply effects such as zoom and highlight as needed
• SCORM-export courses and exams; publish, test, and release content through the Thought Industries LMS
• Create Help Hero in-app tours, feature release notifications, and alerts for AppealTrack and License Pro products
• Edit conference-related videos and documents, including captioning, audio quality review, and copyediting of PowerPoints
• Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy
• Analyze design specifications and requirements with project managers, sales teams, and other appropriate stakeholders
• Participate across multiple platforms—including SharePoint, Box, NetSuite, and issue trackers—to ensure all documentation needs are met
• Communicate issues or risks to project leads proactively
• Provide peers with assistance and foster a team environment where ideas to improve efficiency, process, and morale are welcomed
• Perform effectively as a collaborative team member while also working independently with minimal supervision
• Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations
• Build and maintain strong customer and stakeholder relationships through clear, professional communication
• Adapt to change in projects and the organization with a positive and solutions-oriented mindset
• Seek opportunities to fulfill goals in your career development plan, such as training or stretch project tasks

Skills

• Minimum of three years of experience writing or editing technical documents
• Four-year degree or certification in technical communication or a related field
• Experience using Microsoft Word, Adobe Acrobat, and image editing software (e.g., SnagIt)
• Experience using SharePoint and similar platforms for documentation management
• Excellent written and verbal communication skills, with a strong command of professional American English
• Excellent time management and organizational skills with strong attention to detail
• Ability to learn new software applications quickly and work effectively with minimal supervision in a dynamic environment
• Ability to maintain focus and produce written content at the computer for extended periods
• Strong interpersonal skills, with the ability to adapt communication style to diverse stakeholders and use diplomacy and mediation to accomplish objectives
• Experience with Markdown, HTML, XML, or other languages used in the creation of online documentation
• Experience using Git for documentation version control
• Experience with MadCap Flare or similar structured authoring tools
• Experience with eLearning authoring tools such as Articulate Rise 360 or Articulate Storyline
• Experience with video capture and editing tools such as Camtasia, Adobe Premiere, or SnagIt
• Familiarity with SCORM standards and Learning Management Systems (e.g., Thought Industries)
• Experience with Adobe FrameMaker or similar technical publishing tools
• Familiarity with Agile development processes and cross-functional product teams

Benefits

• Annual success-sharing bonuses or commission plans based on individual performance
• Range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles
• Competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more
• Hybrid or remote work schedules in alignment with local regulations (Specific details for this position will be discussed during the interview process)

Company Overview

Company H1B Sponsorship