Manager, Customer Solutions Architect – Enterprise Cloud & Data Platform Pre-Sales (Remote, US)

About arenaflex

arenaflex stands at the cutting edge of enterprise cloud transformation, pioneering intelligent, scalable, and secure B2B software solutions that empower organizations to thrive in an increasingly data-driven world. Born from decades of experience operating one of the most complex, highly regulated, and cloud-native technology ecosystems in financial services, arenaflex has matured into a bold, product-led organization with a singular mission: to bring battle-tested, enterprise-grade data and cloud management tools to the broader market.

Our journey has been defined by audacious innovation. We were among the first major enterprises to commit fully to the public cloud, and we have since re-architected our entire application and data infrastructure around distributed, cloud-native principles. Along the way, we built and open-sourced influential tools that have shaped industry practices, and we have forged strategic alliances with global technology leaders to extend our reach. Today, our AI/ML capabilities and data governance platforms are redefining what is possible in regulated industries, and our enterprise software portfolio is trusted by forward-thinking organizations seeking to modernize their data and cloud strategies.

At arenaflex, we believe that the future belongs to companies that can harness data with precision, govern it with confidence, and scale it with agility. We are looking for exceptional talent to help us accelerate that future.

The Opportunity

arenaflex is seeking a customer-obsessed, energetic, and highly motivated Manager, Customer Solutions Architect to join our growing enterprise software organization. This is a remote role, open to candidates based anywhere in the United States, and reports directly into the Customer Solutions leadership team. You will operate at the critical intersection of technology, customer success, and pre-sales strategy, helping some of the most sophisticated enterprises in the world align their technical investments with tangible business outcomes.

This is not a traditional solutions architect position. We are looking for an entrepreneurial builder — someone who thrives in ambiguity, is energized by the prospect of creating order from chaos, and is passionate about using technology to remove friction from the customer experience. You will partner with technically sophisticated customers, internal product and engineering teams, and cross-functional stakeholders to ensure that every arenaflex deployment is a strategic success.

If you have a background as a Customer Solutions Architect, a technical pre-sales leader, or a similar customer-facing technical authority — and if you love learning, teaching, and introducing new technology — this role offers the chance to make a defining impact on a fast-scaling software business.

Key Responsibilities

As Manager, Customer Solutions Architect at arenaflex, you will lead a team of high-performing solutions architects while remaining hands-on in complex customer engagements. Your core responsibilities include:

• Customer Relationship Cultivation: Build deep, trust-based relationships with customers by identifying, documenting, and quantifying pain points, then translating them into measurable desired business outcomes tied to arenaflex solutions.
• Voice of the Customer: Represent the customer’s needs, feedback, and technical concerns in internal product discussions, roadmap planning, and working groups to continuously improve the overall customer experience.
• Opportunity & Risk Management: Proactively manage customer activity, identify both risks and growth opportunities, and partner with internal teams to mitigate risk or accelerate expansion.
• Process & Playbook Ownership: Build and maintain key organizational processes including product fit and tech fit discovery frameworks, technical win plans, customer FAQ repositories, objection-handling guides, customer feedback loops, and competitive research.
• Knowledge Leadership & Escalation: Serve as a subject matter expert and senior escalation point for colleagues and customers alike, helping unblock complex technical and commercial challenges.
• Autonomous Problem Solving: Operate independently in complex, ambiguous customer environments by designing new mechanisms, frameworks, and solutions that close gaps and grow the business.
• Cross-Functional Leadership: Lead across product, engineering, sales, marketing, and customer success to achieve organizational objectives, including targets for customer solution delivery, product fit, and product growth.
• Customer Satisfaction: Drive high customer satisfaction scores by leveraging data, analytics, and proactive solutioning throughout the customer lifecycle.
• Constructive Challenge: Productively challenge the status quo with clarity and conviction, proposing alternative approaches and creative solutions that elevate customer outcomes.
• Ongoing Customer Engagement: Conduct periodic check-ins to validate product fit, surface new opportunities, and align on additional ways to drive value through technical solutioning.
• Operational Excellence: Develop and maintain technical support procedures, policies, and architectural standards that scale with the business.
• Trust & Credibility Building: Build credibility and trust within the team and with business customers and stakeholders through consistent, transparent, and expert engagement.
• Architecture & Design Reviews: Drive architecture and design reviews for customers focused on business requirements, and when needed, design, plan, and manage architectural projects end to end.
• Requirements Analysis: Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environments to support customer needs.
• Stakeholder Collaboration: Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priorities.
• Continuous Technology Scouting: Stay current with emerging technology options and products, evaluating which are a good fit for customers — and which arenaflex should consider developing further.

Essential Qualifications

• Bachelor’s degree, or equivalent military experience.
• At least 4 years of experience in a customer-facing role within an organization or entrepreneurial context.
• At least 3 years of experience working cross-functionally with diverse teams (e.g., product, engineering, sales, customer success).
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), data cloud platforms (such as Snowflake or Databricks), and data manipulation languages (such as SQL).
• At least 2 years of experience in the design, implementation, or consulting of distributed applications.

Preferred Qualifications

• Master’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
• High level of comfort communicating effectively across internal and external organizations, including with executive stakeholders.
• Proven history of successful technical consulting and architecture engagements with large-scale customers or enterprises.
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
• 2+ years of experience in a cybersecurity role, or a strong foundational understanding of cybersecurity concepts with the ability to learn quickly and apply critical thinking when challenged by customer questions.

Skills & Competencies for Success

To excel in this role, you will demonstrate a blend of technical depth, business acumen, and leadership presence. Specifically, you will bring:

• Customer Empathy: A genuine passion for understanding customer pain points and aligning technical solutions to business outcomes.
• Technical Credibility: The ability to engage credibly with engineers, architects, and senior technical leaders on distributed systems, cloud platforms, and data management.
• Entrepreneurial Drive: A builder’s mindset with comfort operating in ambiguity, with little to no managerial oversight.
• Storytelling & Communication: Exceptional written and verbal communication skills, including the ability to translate complex technical concepts into business value narratives.
• Cross-Functional Influence: The ability to lead and influence across teams without relying on direct authority.
• Solution Orientation: A relentless focus on finding solutions to address every customer problem and need using every tool, skill set, and creative idea at your disposal.
• Thought Leadership: A desire to research, write, and share insights both internally and externally to advance the practice of customer solutioning.
• Subject Matter Depth: A commitment to gaining deep expertise across arenaflex products and adjacent technology domains.

Career Growth & Learning Opportunities

arenaflex is committed to investing in the growth and development of its people. As a Manager on the Customer Solutions Architect team, you will have access to:

• Structured leadership development pathways that prepare you for senior technical or people-management roles.
• Hands-on exposure to the full enterprise software lifecycle — from pre-sales discovery through post-sales expansion.
• Opportunities to author thought leadership content, speak at industry conferences, and contribute to the broader technical community.
• Mentorship from seasoned technology leaders who have built and scaled some of the most influential platforms in cloud and data management.
• Access to continuous learning resources, certifications, and conferences to deepen expertise in cloud, data, AI/ML, and cybersecurity domains.

Work Environment & Culture

At arenaflex, culture is a competitive advantage. We are a remote-first organization that believes exceptional work can happen anywhere in the United States. Our culture is built on the following principles:

• Bold Ideas Welcome: We challenge conventional thinking and reward entrepreneurial action.
• Customer Obsession: We start with the customer and work backward, relentlessly.
• Collaboration & Trust: We operate as one team, with transparency, humility, and mutual respect.
• Inclusion & Diversity: We are committed to building a workforce that reflects the diverse customers and communities we serve.
• Innovation at Speed: We move fast, learn quickly, and iterate relentlessly.
• Wellbeing First: We support the whole person — professionally, personally, and holistically.

Compensation & Benefits

arenaflex offers a comprehensive, competitive, and inclusive total rewards package designed to support your wellbeing, growth, and financial future. While specific benefits vary by location and employment status, our offerings generally include:

• Competitive base salary commensurate with experience and location.
• Performance-based incentive compensation, which may include cash bonuses and long-term incentives (LTI).
• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans with company contributions.
• Generous paid time off, including vacation, holidays, and personal days.
• Paid parental leave and family-building support.
• Wellness programs and mental health resources.
• Tuition reimbursement and continuous learning stipends.
• Remote work stipend and home office support.

For this remote role, the expected full-time annual base salary range is approximately $170,700 – $194,800, depending on experience, location, and other factors. Incentive compensation eligibility will be discussed during the interview process.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws.

Ready to Build the Future with arenaflex?

If you are a technically credible, customer-obsessed, entrepreneurial leader who thrives at the intersection of technology, strategy, and customer success — arenaflex wants to hear from you. Join us and help shape the future of enterprise cloud and data management software, while accelerating your own career on a team that values bold ideas, meaningful impact, and the relentless pursuit of customer value. Apply today and become part of the arenaflex journey.