Administrative Assistant
The Ohio State University is a prominent educational institution, and they are seeking an Administrative Assistant for the Arts and Sciences Advising and Academic Services office. The role involves providing comprehensive reception services, scheduling appointments, and serving as a liaison to other university offices while maintaining accurate student records.
Responsibilities
- Provide comprehensive reception services for the Arts and Sciences Advising and Academic Services office
- Answer incoming calls in the Arts and Sciences Advising and Career Services phone center
- Make appropriate and accurate referrals, and schedule student appointments appropriately and accurately
- Check students in for academic advising appointments, career advising appointments, and peer resume reviews
- Notify academic and career advisors of student arrivals
- Notify peer career advisors of walk-in resume reviews
- Reschedule appointments for advisors who call in sick
- Respond to inquiries, research, and resolve problems
- Serve as liaison to other university offices
- Receive and process forms
- Add and drop courses, make credit hour adjustments, process sections changes, and make appropriate adjustments to student’s records
- Send all processed forms to scan to maintain accurate and up-to-date student records
- Serve as back up for scanning and indexing undergraduate student files and miscellaneous documents for all advising offices, ASC Career and Professional Success, and the ASC Honors Office
- Complete other duties as assigned
Skills
- High School diploma or GED
- Strong computer and communication skills
- Experience with MS Office Suite, specifically, Word and Excel
- Knowledge of University policies, rules and regulations is required
- Competence with SIS, the Degree Audit Program, and Advising Connect
- Customer service experience, especially with college students
- Knowledge of ASC curriculum and major requirements, university policies affecting students, and important deadline dates required
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