[Remote] Associate Renewal Manager, Scaled

Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform dedicated to helping organizations grow better. The Associate Renewal Manager, Scaled will manage a high-volume book of business, focusing on customer retention and successful renewals while engaging with customers to ensure contract accuracy and satisfaction.

Responsibilities

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
• Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
• Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Skills

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or complex topics
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract-related discussions
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption
• Prior experience owning renewals or commercial conversations
• Familiarity with scaled customer success or usage-based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM-driven workflows or automation

Benefits

• Base salary
• On-target commission for employees in eligible roles
• Annual bonus targets under HubSpot’s bonus plan for eligible roles
• Participate in HubSpot’s equity plan to receive restricted stock units (RSUs) for eligible roles
• Some roles may also be eligible for overtime pay
• Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons
• Benefits are also an important piece of your total compensation package
• Flexibility and connection
• Building strong connections with your team and peers
• In-person onboarding for Engineering team at a regional HubSpot office
• In-person events for broader Product team, such as Product Group Summit and other gatherings
• Accommodation due to travel limitations or other reasons during hiring process
• Supporting candidates who may need alternative arrangements

Company Overview

Company H1B Sponsorship