[Remote] Part-Time Care Agent - IA
Note: The job is a remote job and is open to candidates in USA. Ibotta is a leading performance marketing platform focused on making every purchase rewarding. They are seeking a Part-Time Care Agent to provide excellent customer service to Ibotta users via email, problem-solve account issues, and support special projects for leadership teams.
Responsibilities
- Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere
- Provide excellent customer service to Ibotta Savers via email tickets
- Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
- Problem solve by reviewing Ibotta systems and customer accounts
- Work on special projects for leadership teams as needed
- Be an advocate for our savers
Skills
- Must be based in Iowa
- Saturday availability required
- Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone
- Applicants must be 18 or older to be eligible for this position
- Previous experience providing world-class customer service
- Ability to work remotely, previous remote work experience a plus
- Fast, organized, and detail-oriented
- “Can do” attitude with a drive to thrive in a fast-paced environment
- Technologically savvy, with a knowledge of Android and Apple
- Good interpersonal skills and effective verbal and written communication skills
- Ability to think on your feet with strong problem-solving skills
- Applicants must be currently authorized to work in the United States
Company Overview