Account Manager

EF is a global leader in international educational programs, and they are seeking an Entry-Level Account Manager to support Group Coordinators in managing group trips. The role involves building relationships, providing detailed information, and ensuring a smooth travel experience for customers.

Responsibilities

• Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
• Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
• Maintain an in-depth knowledge of our product, processes, and internal systems

Skills

• Attention to detail
• Relationship-building skills
• Sales instincts
• Ability to manage key pre-departure details
• Ability to follow through on requests
• Ability to provide out-of-office coverage
• Flexibility to upsell tour add-ons or book returning travelers
• Ability to participate in the Sales Development Leadership Program
• Ability to develop customer acquisition and retention strategies
• Ability to identify opportunities to improve the customer experience
• Strong verbal and written communication skills
• Creative problem-solving skills
• Organizational skills
• Ability to foster loyalty
• Competitive mindset
• Goal-oriented

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Uncapped bonus for exceeding sales goals

Company Overview