New Case Coordinator
Malman Law is a Chicago-based firm dedicated to seeking justice for individuals harmed by negligence. They are looking for a New Case Coordinator to support clients at the early stages of their cases, ensuring documentation and organization are handled efficiently while working closely with attorneys and paralegals.
Responsibilities
- Maintain familiarity with each case assigned within your caseload
- Enter and update all case information, deadlines, and notes in SmartAdvocate
- Perform backup intake calls in accordance with firm intake protocols
- Coordinate with attorneys, paralegals, and other staff assigned to each case to advance matters efficiently
- Keep clients informed and provide copies of relevant file documents as appropriate
- Request, track, and follow up on medical records and medical bills for assigned cases
- Post all case costs, including expected but not yet invoiced expenses (e.g., investigators, consultants)
- Monitor dashboard metrics and KPIs, actively working toward maintaining strong performance standards
- Attend and participate in weekly team meetings and firm-wide trainings
- Follow and maintain all firm policies, procedures, and compliance standards
Skills
- Prior experience in a legal, intake, case coordination, or client-facing role preferred
- Strong organizational and time-management skills with the ability to manage high-volume requests
- Excellent written and verbal communication skills
- Ability to work independently while collaborating effectively within a team environment
- Comfortable working in a fast-paced, deadline-driven setting
- Proficiency with case management systems (SmartAdvocate experience is a plus)
- Commitment to professionalism, client service, and the firm's mission and values
Benefits
- 401(k) and retirement plan options
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life insurance
- Employee Assistance Program (EAP)
- Paid time off
- Employee referral program
- Modern office setting with hybrid work-from-home days
- Casual work attire
- On-the-job training and growth opportunities
- Supportive, team-oriented culture focused on professional development
Company Overview