[Remote] Online Experience Analyst - The Company Store
Note: The job is a remote job and is open to candidates in USA. The Home Depot is a leading home improvement retailer, and they are seeking an Online Experience Analyst to enhance the digital customer experience. This role involves analyzing customer data, managing online content, and supporting various digital initiatives to improve customer engagement and satisfaction.
Responsibilities
- Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems
- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
- Execute system changes for promotional activity
- Execute taxonomy changes in the system necessary to support new onboarding and business changes
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
- Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA
- Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget
- Experience identifying goals, metrics and analytics to measure product value
- Experience conducting user research and testing to understand needs
- Experience conducting competitive research and analysis
- Hands-on experience with Adobe Analytics and/or ContentSquare
- Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
- Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
- Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way
Company Overview