Assistant Project Manager
Snap Install, Inc. is seeking an ambitious Assistant Project Manager to join their innovative project management team. The role involves overseeing jobs, generating quotes, scheduling and coordinating with technicians, and managing multi-site projects to ensure successful outcomes for clients.
Responsibilities
- Develop an understanding of relevant client solutions, products, technologies, and common challenges in order to oversee jobs and serve as an initial escalation point
- Generate quotes and scopes of work for clients
- Quickly and fluently build orders in service management system, with minimal errors
- Consistently update system with clear, effective notes
- Schedule and coordinate jobs with technicians, effectively addressing scope and price
- Gather all necessary logistical and technical information, and prepare technicians for on-site work
- Monitor job progress, serving as an escalation point and resolving minor barriers
- Confirm, review, and approve deliverables
- Coordinate with manager on larger escalations
- Close completed jobs, including billing and documentation, and share necessary information back to the client
- Participate in the preparation and organization of project data, statuses, dashboards, and reporting for multi-site projects/rollouts
- Manage the day to day work of multi-site projects/rollouts
- Strategically determine best path to project success, considering timing, technician skill set, project risks, and margin
- Anticipate potential problems and work with manager to develop a course of action to mitigate
- Manage and prioritize workload and daily schedule
- Demonstrate an ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome
- Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables
- Understand and adhere to standard operating procedures
- Develop relationships with technicians, clients, and co-workers that promote effectiveness and mutual success
- Advocate and influence for best outcomes
- Serve as primary contact and SME for a few client relationships
- Recognize opportunities to improve operational effectiveness and coordinate with Manager
- Participate in relationship reviews
- Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation
- Serve as an escalation point and subject matter expert for other team members
- Support new peers through basic job training
- Occasional local and national travel, as required
- Perform other duties as assigned and deemed appropriate
Skills
- High school diploma required
- 1+ year of applicable experience
- Basic math skills needed to determine job costing, discounting and calculating profit margins are required
- Strong verbal and written communication skills
- Proficient critical thinking; with the ability to identify problems and formulate decisions independently
- Strong interpersonal and relationship-building skills
- Computer proficiency in the use of email and Microsoft Office
- Associate's or bachelor's degree preferred
- Understand the fundamentals of coordinating resources and timeline applications is preferred
- G-Suite and Salesforce experience is a plus
- Occasional night and weekend work
Benefits
- Year-End Discretionary and “On the Spot” Bonuses
- Paid Time Off
- Spontaneous Company Lunches
- Casual Attire
- Free, Independent Financial Advisory Services
- Opportunity for Growth
- Medical and RX Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Critical Illness and Accident Insurance
- Short Term and Long Term Disability
- FSA, Dependent Care FSA and HSA
- Virtual Urgent Care and Mental Health Package
- Paid Parental Leave
- 401(k) Discretionary Matching Program
- Giving Back to the Community
- Performance-Based Rewards
- Sporting Event Tickets
- Company Outings
- Fantasy Football League
- Company Happy Hours
Company Overview