[Remote] Field Service Engineer (Tampa)

Note: The job is a remote job and is open to candidates in USA. Fresenius Kabi USA is a company dedicated to providing life-sustaining therapies and improving patient outcomes. They are seeking a Field Service Engineer to provide technical support and direction to customers regarding the operation and maintenance of their products. The role involves working closely with various departments to address customer concerns and ensure effective service delivery.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management
• Provides preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment
• Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques
• Analyze equipment failures to determine cause and recommend corrective action
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations
• May participate in installation planning phase
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities

Skills

• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver's license
• Able to obtain credit approval for Corporate Credit card
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills
• Able to lift 50 pounds – Must be able to bend, push and so forth
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours
• Occasional overnight travel
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations
• Participates in any and all reasonable work activities as assigned by management

Benefits

• 1.5x overtime pay, including vacation and holiday hours counted toward overtime eligibility
• Company Vehicle with Personal Use Privileges
• A company-provided vehicle that includes personal use and spousal / domestic partner privileges.
• Keep the hotel, airline, and travel loyalty points you earn while traveling for work — a valuable benefit for vacations and personal travel.
• Your workday starts when you leave your home or hotel and ends upon return.
• Comprehensive Time Off
• Paid company holidays plus floating holidays
• Health Pay and a comprehensive benefits package designed to support your well-being.
• Robust onboarding and training program, ongoing development, and best-in-class job aids and technical resources
• From specialized equipment to training and support, we provide the tools, technology, and resources needed to help you succeed in the field.
• When travel is required, hotels and meals are provided.
• 401(k) plan with company contributions
• Paid vacation, holiday and personal days
• Employee assistance program
• Health benefits to include medical, prescription drug, dental and vision coverage
• Life insurance
• Disability
• Wellness program

Company Overview