Cloud Platform Software Developer in Louisiana
General Dynamics Information Technology is a global technology and professional services company delivering consulting and mission services to U.S. government agencies. The Cloud Platform Software Developer will design, integrate, and enhance cloud-based Contact Center and Service Desk platforms, collaborating with cross-functional teams to modernize customer engagement solutions.
Responsibilities
- Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
- Maintain system integrity, availability, and security in alignment with federal compliance and security standards
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Support platform upgrades, testing, and reconfiguration across development, test, and production environments
- Monitor and tune applications and integrations to ensure optimal performance and reliability
- Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
- Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
- Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
Skills
- 1 + years of related experience
- US Citizenship Required
- Technical Training, Certification(s) or Degree
- 1+ years of software development or platform engineering experience in cloud or enterprise environments
- Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Familiarity with version control systems (Git)
- Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
- Exposure to cloud infrastructure, automation, and solutions development/integration using cloud AI services
- Understanding of translating business needs into technical designs, user stories, and development tasks
- Effective communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Ability to work independently while collaborating effectively within a team
- Must be able to pass a background check to obtain a position of Public Trust
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work week to own your priorities at work and at home
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
- Full flex work weeks where possible
Company Overview