Remote Customer Service Professional – Award-Winning Financial Services Call Center (Evening & Weekend Shifts, $15–$17.50/hr Starting)
Join arenaflex and Become the Voice That Helps Customers Reclaim Financial Confidence
Imagine a career where every single phone call you take has the power to change someone's life for the better. At arenaflex, a privately owned, community-driven financial services leader with nearly 2,000 dedicated team members across four locations, customer service isn't just a department — it's the heartbeat of everything we do. We are a company that genuinely puts people first, and we are looking for compassionate, driven, and articulate Remote Customer Service Professionals to join our award-winning team and represent a brand that customers trust with their most important financial goals.
This isn't your typical call center job. As a Customer Service Professional at arenaflex, you will be the front-line advocate for individuals who are working diligently to build, rebuild, or repair their credit. Many of the customers who reach out to us are navigating challenging financial moments, and they need more than a script reader — they need a problem solver, an empathetic listener, and a partner in their journey. If you are the kind of person who lights up at the chance to help someone overcome an obstacle, who finds genuine satisfaction in turning a frustrated caller into a loyal advocate, and who thrives in a structured yet supportive remote work environment, then this opportunity is built for you.
We are hiring for both full-time and part-time positions, with shift options that include evenings, weekends, and split shifts. Whether you are looking to launch a long-term career in financial services or seeking a flexible role that fits around your life, arenaflex offers a path forward — and a promote-from-within culture that has helped countless colleagues turn their first call center role into a thriving, multi-year career.
What You Will Do: Key Responsibilities
As a Remote Customer Service Professional at arenaflex, you will play a critical role in delivering an exceptional customer experience while representing one of the most respected names in consumer credit. Your day-to-day responsibilities will include, but are not limited to, the following:
- Field Inbound Customer Calls: Answer a high volume of incoming calls from customers and prospective customers who have questions, concerns, or service requests related to their accounts, billing, payments, and general account management.
- Provide Empathetic, Solution-Oriented Support: Listen carefully to each caller's unique situation, demonstrate genuine empathy, and work collaboratively to identify the root cause of their inquiry before presenting clear, actionable solutions.
- Troubleshoot Account Issues: Investigate and resolve a wide variety of account-related issues, including payment processing questions, statement discrepancies, account updates, fraud concerns, and general servicing needs.
- Educate Customers on Products and Services: Help customers understand the tools, resources, and programs available to them — including responsible credit-building strategies — so they can make informed financial decisions.
- Maintain Accurate Records: Document every customer interaction thoroughly and accurately within our proprietary systems, ensuring compliance with company policies and applicable regulations.
- Meet and Exceed Performance Metrics: Strive to consistently achieve individual and team goals related to call quality, customer satisfaction, handle time, and first-call resolution.
- Stay Current on Training and Compliance: Participate in all required training sessions, stay up to date on policy changes, and adhere strictly to all regulatory and compliance guidelines.
- Contribute to a Positive Team Culture: Collaborate with fellow team members, share best practices, celebrate wins, and uphold the values and standards that make arenaflex a great place to work.
Comprehensive Paid Training: Setting You Up for Success
At arenaflex, we believe that great customer service starts with great training. When you join our team, you will participate in a comprehensive, paid training program that can last up to three weeks, designed to equip you with the knowledge, tools, and confidence you need to excel from your very first call. Training is delivered in a structured, supportive environment where no question is too small and no learner is left behind. And the learning doesn't stop there — we also provide ongoing training opportunities throughout your career to help you continuously sharpen your skills, stay current on industry best practices, and prepare for future advancement.
Work Schedule and Shift Details
We understand that flexibility matters, which is why we offer both full-time and part-time scheduling options to accommodate a variety of lifestyles and commitments.
Full-Time Schedule
- Monday – Thursday: 12:30 p.m. – 9:00 p.m.
- Friday: 10:30 a.m. – 7:00 p.m.
- Every other Saturday: 8:00 a.m. – 4:30 p.m.
Part-Time Schedule
- 20 to 35 hours per week
- Monday – Thursday: 2:00 p.m. – 9:00 p.m.
- Friday: 12:00 p.m. – 7:00 p.m.
- Every other Saturday: 8:00 a.m. – 4:30 p.m.
Various split-shift options are also available upon request, giving you even more control over how and when you work.
Remote Work Eligibility and Technology Requirements
This is a fully remote opportunity, but please note that candidates must reside within the states of South Dakota, Iowa, or Minnesota and must live within 100 miles of a physical arenaflex location. This ensures our team members can occasionally access in-person support, training, or equipment as needed.
To ensure a seamless and secure remote work experience, the following technology requirements apply:
- PC: arenaflex will provide the computer you need to do your job effectively.
- Headset: A high-quality headset will be provided by arenaflex.
- Telephone Service: arenaflex will provide the telephone and Vonage box.
- Internet Connection: High-speed internet access is required — either a DSL connection or a cable modem. Wireless connections are not permitted due to security and call quality standards.
- Smart Cell Phone: A smartphone is necessary for accessing a security token application used to verify your identity when logging in.
- Software: All required software will be provided and configured by arenaflex.
- Phone Use Restrictions: Use of a personal cellular phone or cordless landline phone is strictly prohibited while you are actively working in the arenaflex remote workspace.
- Speed Test: You must be able to pass the required internet speed test before onboarding.
Who Thrives in This Role: Ideal Candidate Profile
We are looking for motivated, people-oriented professionals who find purpose in helping others succeed. You would be a great fit for the Remote Customer Service Professional role at arenaflex if you are:
- Highly Motivated and Reward-Driven: You enjoy working toward goals and find satisfaction in being recognized for your hard work and results.
- Energized by Challenges: You see obstacles as opportunities and take pride in making a meaningful impact on every customer interaction.
- A Strong Communicator: You have excellent verbal and written communication skills and can explain complex information in a clear, friendly, and professional manner.
- Passionate About Helping Others: You genuinely care about people and are committed to delivering an outstanding customer experience — even on the toughest calls.
- Adaptable and Resilient: You can handle a fast-paced environment, manage multiple priorities, and stay composed under pressure.
- A Team Player: You value collaboration, lift up your colleagues, and contribute to a positive, supportive team culture.
Qualifications: What You Bring to the Table
Essential Qualifications
- High school diploma or equivalent required.
- Previous customer service experience — whether in retail, hospitality, call center, or another customer-facing role — is highly preferred.
- Strong computer navigation skills and the ability to learn new software systems quickly.
- Reliable high-speed internet and a dedicated, distraction-free home workspace.
- Legal authorization to work in the United States.
- Ability to pass a background check and any required pre-employment screenings.
Preferred Qualifications
- Prior call center, banking, financial services, or collections experience.
- Familiarity with credit cards, consumer lending, or financial account management.
- Bilingual or multilingual abilities (a plus, but not required).
- Demonstrated success in meeting or exceeding performance metrics.
Compensation, Perks, and Total Rewards
At arenaflex, we believe that taking care of our employees is just as important as taking care of our customers. That is why we offer a competitive and comprehensive total rewards package designed to support your health, your finances, your future, and your overall well-being.
- Starting Pay: Competitive hourly wage of $15–$17.50 per hour, with a guaranteed minimum of $15/hour.
- Performance Incentives: The top 75% of Customer Service associates are eligible for additional incentive pay, rewarding excellence and results.
- Rapid Career Advancement: Our promote-from-within philosophy means you could be eligible to be promoted twice within your first year of employment.
- Health Benefits: Full medical benefits are available for associates working 20+ hours per week, with FREE dental and vision coverage included.
- Generous Time Off: Paid Time Off (PTO), sick pay, and bonus days to help you rest, recharge, and spend time with loved ones.
- Retirement Plan: 401(k) plan with a dollar-for-dollar company match up to 5% of your total compensation — and it's 100% associate-owned.
- Wellness Program: Access to our Employee Wellness Program, designed to support your physical, mental, and emotional health.
- Exclusive Perks: Special discounts and offers for events at the renowned Denny Sanford PREMIER Center.
- Volunteer Opportunities: Paid volunteer hours so you can give back to the communities we serve. On average, arenaflex employees log over 30,000 volunteer hours per year!
- Epic Employee Celebrations: From concerts featuring big-name artists to unforgettable giveaways (yes, we have even given away cars), we know how to celebrate our people.
Our Culture: The arenaflex Way
Culture isn't just a buzzword at arenaflex — it is the foundation of how we operate every single day. We live our values out loud by treating every employee, customer, and community member with the dignity, respect, and care they deserve. We work hard to attract, develop, and retain bright, motivated, and proactive individuals who embrace the arenaflex Way in their own personal pursuit of excellence.
The result? On average, our employees stay with us for nearly 10 years, which speaks volumes about the kind of environment we have built. Whether you are just starting your professional journey or looking for a fresh start with a company that truly invests in its people, you will find a home here.
Career Growth and Long-Term Opportunity
One of the most exciting things about starting your career at arenaflex is that the customer service team has a long, proven track record of being a launching pad for long-term professional success. Many of our current leaders, managers, and specialists began their careers exactly where you would start — answering calls, solving problems, and learning the business from the ground up. Because we believe in promoting from within, your growth potential is limited only by your ambition, your work ethic, and your willingness to keep learning.
If you are someone who is hungry for development, eager to take on new challenges, and excited by the idea of building a career rather than just collecting a paycheck, arenaflex will give you the platform, the training, and the mentorship to make it happen.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer. We do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group. We are committed to fostering a diverse, inclusive, and welcoming workplace for all.
Your Next Chapter Starts Here
If you are ready to step into a role where your work genuinely matters, where you will be supported by an incredible team, and where every customer interaction is an opportunity to make a positive difference, we encourage you to apply today. Join arenaflex, and let us show you what a customer service career can truly look like when a company invests in its people the way it invests in its customers.