Remote Member Services Representative – Payments & Digital Strategy Team at arenaflex Credit Union (Customer Service)

About arenaflex – A Global Leader in Aviation and Financial Services

arenaflex is a world‑renowned airline and financial services brand that connects millions of passengers across more than 6,800 daily flights. Beyond the skies, arenaflex operates a thriving credit union that delivers innovative banking solutions to its members. Our mission is to create seamless, customer‑centric experiences—whether you’re boarding a flight, managing a mortgage, or accessing digital banking tools. As part of our commitment to excellence, we foster a culture of inclusion, continuous learning, and community impact. Join arenaflex and become part of a dynamic organization where every employee can soar to new heights.

Position Overview

We are seeking a highly motivated Remote Member Services Representative to join the Payments & Digital Strategy team within the arenaflex Credit Union. This role is the frontline of our member‑service operations, handling daily transaction processing, account reconciliation, fraud resolution, and compliance activities. The ideal candidate thrives in a fast‑paced environment, possesses strong analytical abilities, and delivers exceptional customer service—all while working from the comfort of their home office.

Key Responsibilities

• Perform daily transaction entry and balancing functions for a high‑volume portfolio of member accounts.
• Coordinate wire transfers with members, external banks, the Federal Reserve, and other financial institutions.
• Assist multiple departments with fraud investigations, member inquiries, and general ledger (GL) reconciliation.
• Process a variety of financial products, including mortgage payments, multi‑account deposits, credit card statements, IRAs, loan payoff statements, and other specialized examinations.
• Review, approve, and post Remote Deposit Capture, Mobile Deposit, ATM, and other image‑enabled transactions.
• Log, analyze, and post critical GL entries, account adjustments, and returns in accordance with NACHA and Federal banking regulations.
• Execute Stop Pay requests and check batch processing with precision and timeliness.
• Complete daily balancing and month‑end closing procedures for the Payments department.
• Gather and verify information from members to ensure accurate processing of domestic and international fund transfer requests.
• Research and validate inbound and outbound fund transfer data, maintaining strict adherence to regulatory guidelines.
• Communicate effectively with members to facilitate fund transfers, providing clear instructions and status updates.
• Maintain the confidentiality and security of all member data, complying with the Bank Secrecy Act, BSA/AML, and other relevant statutes.
• Support overdue returns processing, receipt issuance, foreign collections, and prison fees as required.
• Cross‑train on additional departmental functions and step in to fill gaps during peak periods or staff absences.

Essential Qualifications

• High school diploma or GED required; additional post‑secondary education is a plus.
• Minimum 1–2 years of experience in a customer‑service or member‑service role, preferably within a banking or credit‑union environment.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) through both academic training and hands‑on use.
• Strong numerical aptitude with the ability to perform accurate calculations and data analysis.
• Excellent written and verbal communication skills; ability to convey complex financial information in a clear, friendly manner.
• Ability to work extended hours when business needs dictate, while maintaining a high level of accuracy.
• Self‑motivated with a strong work ethic, capable of operating independently with minimal supervision.
• Commitment to upholding compliance standards, including successful completion of arenaflex and Credit Union pre‑employment compliance exams.

Preferred Qualifications

• Prior experience with banking platforms such as Episys, Symitar, or similar core processing systems.
• Exposure to wire‑transfer processing, ACH transactions, and remote deposit capture technologies.
• Experience in fraud detection, resolution, and reporting within a financial services context.
• Knowledge of NACHA rules, Federal Reserve regulations, and BSA/AML compliance requirements.
• Demonstrated ability to multitask, prioritize competing demands, and meet tight deadlines under pressure.
• Previous involvement in a remote or hybrid work environment, showcasing effective time management and self‑discipline.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting member relationships.
• Analytical Thinking: Ability to interpret financial data, identify discrepancies, and propose corrective actions.
• Attention to Detail: Meticulous approach to data entry, transaction processing, and compliance documentation.
• Problem‑Solving: Proactive in diagnosing issues, researching solutions, and escalating when necessary.
• Team Collaboration: Works effectively with cross‑functional teams, sharing knowledge and supporting collective goals.
• Technology Savvy: Comfortable navigating multiple software platforms, learning new tools quickly, and leveraging digital resources.
• Adaptability: Thrives in a dynamic environment where priorities shift and new challenges arise.

Career Growth & Development Opportunities

arenaflex is committed to investing in its people. As a Remote Member Services Representative, you will have access to a robust learning ecosystem that includes:

• Structured onboarding and mentorship programs to accelerate your proficiency.
• Continuous education courses covering advanced banking operations, compliance, and digital transformation.
• Pathways to senior roles such as Senior Payments Analyst, Operations Team Lead, or Compliance Specialist.
• Opportunities to participate in cross‑departmental projects, gaining exposure to credit‑union strategy, product development, and technology initiatives.
• Eligibility for internal mobility across arenaflex’s global network, allowing you to explore roles in aviation, finance, or corporate services.

Compensation, Perks & Benefits

While exact salary ranges vary by experience, the position offers a competitive hourly rate of $22–$35, complemented by a comprehensive benefits package that includes:

• Full health, dental, vision, and prescription coverage from day one.
• Access to telehealth services and flexible spending accounts (FSAs).
• Generous paid time off, holidays, and a vacation accrual system.
• 401(k) plan with company match after one year of service.
• Travel perks: discounted airfare for you, family, and friends on arenaflex’s extensive flight network.
• Wellness programs, employee assistance resources, and pet insurance options.
• Discounts on hotels, car rentals, cruises, and other travel experiences.
• Employee Resource Groups (ERGs) that promote inclusion, diversity, and community engagement.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, remote‑first work model that empowers employees to balance personal and professional priorities. Our culture is built on four pillars:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Innovation: Encouraging creative thinking and continuous improvement in all processes.
• Collaboration: Strong teamwork across global locations, supported by modern communication tools.
• Integrity: Upholding the highest ethical standards in every interaction with members, partners, and colleagues.

Our remote teams stay connected through regular virtual huddles, mentorship circles, and social events, ensuring that you never feel isolated while working from home.

Why Join arenaflex?

If you are eager to build a rewarding career in financial services, enjoy solving complex problems, and want to be part of a globally recognized brand, arenaflex offers the platform to grow. You will gain hands‑on experience with cutting‑edge banking technology, develop expertise in regulatory compliance, and contribute directly to the financial well‑being of thousands of members.

Ready to Take Off with arenaflex?

We invite passionate, detail‑oriented professionals to apply today. Click the link below to submit your application, attach your resume, and tell us why you’re the perfect fit for this remote role. Your journey with arenaflex begins now—let’s soar together!

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