Full Time Remote Experienced Call Center Representatives

Join Fortuna's team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations. We're seeking seasoned call center professionals with a minimum of one year’s overall experience and at least six months in dental support. Your workweek will typically run Monday through Friday, from 8:00 AM to 5:00 PM... offering the flexibility you need to balance work and life commitments. Paid training begins on March 4th, and we're extending our search to candidates across California. WHAT WE OFFER: · Comprehensive Medical, Dental, and Vision insurance coverage · Sick Time benefits · Training Program: engage in a robust 6–8-week paid training program designed to equip you with the essential skills and knowledge for the role. · We will supply you with a work laptop and accessories. WHAT YOU’LL DO: · Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe. · Handle incoming calls and address customer inquiries or escalate them to the appropriate channels. · Process calls efficiently to meet or surpass performance metrics. · Maintain meticulous call records, process requests, and ensure accurate documentation of account history. · Collaborate with team members, management, and customers to resolve customer service issues effectively. WHAT YOU’LL BRING: · Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings. · At least six (6) months' experience in dental customer support. · Familiarity with basic help desk software, computer applications, and Microsoft Office suite. · Strong problem-solving abilities to navigate inquiries to satisfactory resolutions. · Exceptional customer service skills, both written and oral, to address inquiries with professionalism. · Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required. · Bilingual proficiency is a plus, but not required. Join Fortuna's team and embark on a fulfilling journey where your expertise in dental customer support makes a tangible difference in healthcare. Job Type: Full-time Pay: $18.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • On-the-job training • Vision insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift • Day shift Weekly day range: • Monday to Friday Work setting: • Remote People with a criminal record are encouraged to apply Application Question(s): • Do you have a minimum of 6 months of dental support experience? • Do you reside in the state of California? Experience: • call center: 1 year (Required) Work Location: Remote Apply Job!