Remote Member Services Representative – Digital Banking & Payments Operations (Credit Union Division)

Step Into a World of Possibilities at arenaflex

Are you ready to launch a meaningful career where every day brings new opportunities to learn, grow, and make an impact? At arenaflex, we believe in empowering ambitious professionals to discover their full potential while enjoying the journey. When you join our team, you're not just accepting a position — you're stepping into a culture built on integrity, innovation, and a genuine commitment to excellence. You'll tackle exciting challenges with confidence and curiosity, develop new competencies that shape your professional future, and become the best version of yourself along the way.

We understand that life is about balance, and we celebrate the unique blend you bring between your personal passions and professional ambitions. Whether you're working from the comfort of your home office in Texas or collaborating with colleagues across the country, you'll feel supported, valued, and inspired every step of the way. At arenaflex, we invite you to bring your authentic self to work, knowing that your individuality is what makes our team extraordinary.

Why You'll Love This Opportunity

This is a unique chance to become a vital member of the Payments and Digital Strategy team within the arenaflex Credit Union — a forward-thinking financial services division dedicated to serving the financial wellbeing of our members. In this role, you'll be entrusted with the daily operations that keep our digital banking infrastructure running smoothly, including check processing, item processing, direct bill payments, and the seamless execution of fund transfers.

If you thrive in environments where precision meets purpose, and where your contributions directly enhance the financial lives of thousands of members, this position is tailor-made for you. You'll work with modern banking technology, collaborate with talented professionals across multiple departments, and gain exposure to the rapidly evolving landscape of digital financial services.

What You'll Do: Key Responsibilities

As a Member Services Representative on the Payments and Digital Strategy team, your day-to-day work will be dynamic, detail-oriented, and deeply rewarding. Your primary responsibilities will include:

• Data Entry and Reconciliation: Accurately complete data entry tasks and perform detailed balancing functions to ensure all financial records are precise and up-to-date.
• Return Item Coordination: Coordinate returned items efficiently with members, vendors, the Federal Reserve Bank, and other financial institutions, ensuring timely resolution and clear communication.
• Cross-Departmental Support: Provide essential assistance to other departments on matters involving fraud resolution, member inquiries, and related accounting general ledger balancing.
• Case and Task Management: Work member cases and assigned tasks with diligence, ensuring each one is handled with the highest level of accuracy and care.
• Regulatory Compliance: Follow and uphold established guidelines and procedures to ensure strict compliance with NACHA regulations, Federal Banking laws, and other relevant industry standards.
• Payment Processing: Process loan payments, multi-account and member deposits, credit card payments, and various check types, including IRA, bankruptcy, and payoff checks.
• Digital Product Review: Review, analyze, and approve Remote Deposit Capture, Mobile Banking, ATM, and other image-enabled product transactions.
• Account Adjustments: Log, research, and execute necessary General Ledger entries, account changes, and returns as required.
• Stop Payments and Check Batching: Process Stop Pay requests and handle check batching operations with meticulous attention to detail.
• Daily Reconciliation: Complete daily balancing procedures and ensure proper department closing protocols are followed.
• Wire Transfer Support: Obtain necessary information from members for the timely and accurate processing of international and domestic fund transfer requests, researching and verifying all related data.
• Vendor Communication: Communicate effectively with vendors to facilitate the processing of fund transfers and resolve any related issues.
• Regulatory Knowledge: Develop a thorough understanding of incoming and outgoing fund transfer rules and regulations, including international remittance requirements.
• Specialized Processing: Handle deposit check returns, research member returned checks on draft changes, process member checks, verify members for outgoing fund transfers, and coordinate with the Federal Reserve for verification and release of fund transfers.
• Workflow Management: Complete daily processing of workflows associated with late returns, receipt delivery, foreign collections, and legal fee processing.
• Confidentiality and Security: Ensure the security and confidentiality of all accounts and related data encountered during your work, maintaining full compliance with all relevant laws and regulations, including the Bank Secrecy Act.

What You Need to Succeed: Minimum Qualifications

We believe that great talent comes from diverse backgrounds, and we welcome applicants who are eager to learn and grow. To be considered for this position, you'll need:

• Education: A high school diploma or GED equivalent.
• Technical Skills: Intermediate proficiency in Microsoft Excel and Microsoft Word, with the ability to navigate these tools confidently for data analysis, reporting, and documentation.

Preferred Qualifications: Stand Out From the Crowd

While not required, the following qualifications will give you a competitive edge and help you hit the ground running:

• Customer Service Experience: Previous experience in customer service or member services, demonstrating your ability to communicate effectively and resolve concerns with empathy and professionalism.
• Banking or Credit Union Experience: Familiarity with banking operations or credit union environments, including an understanding of financial products and member-focused services.
• Core Banking Systems: Hands-on experience with Episys/Symitar core processing systems and wire transfer processing platforms.

Essential Skills, Competencies, and Attributes

Beyond formal qualifications, we're looking for individuals who embody the following skills and characteristics:

• Microsoft Office Proficiency: Skilled in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint, gained through professional work experience, formal training, or extensive hands-on use.
• Flexibility and Availability: Ability to work extended hours when business needs require, demonstrating your commitment to team success.
• Customer Service Excellence: Outstanding customer service skills with a genuine passion for helping members achieve their financial goals.
• Adaptability in Fast-Paced Environments: Ability to thrive in a quick-paced setting, manage multiple responsibilities simultaneously, and function as an integral member of a collaborative team.
• Analytical and Mathematical Skills: Strong ability to perform mathematical calculations accurately and analyze data to draw meaningful insights.
• Prioritization Under Pressure: Demonstrated ability to effectively prioritize work and consistently meet deadlines, even in high-volume, time-sensitive situations.
• Cross-Training Readiness: Willingness to cross-train and perform any role within the department as operational needs dictate.
• Professional Communication: Ability to engage professionally with all team members, members, and external partners, fostering positive working relationships.
• Independent Work Ethic: Ability to work independently with minimal supervision, demonstrating self-motivation and strong organizational skills.
• Attention to Detail: Meticulous attention to detail with a strong capacity for accuracy in all tasks.
• Performance and Attendance: Consistent ability to maintain excellent performance standards and reliable attendance.
• Compliance Readiness: Must successfully pass all relevant arenaflex and Credit Union pre-employment compliance screenings.

What We Offer: Compensation and Benefits

At arenaflex, we believe that taking care of our team is the foundation of everything we do. We offer a competitive hourly wage of $22 to $35 per hour, commensurate with experience and qualifications, along with a comprehensive benefits package designed to support your health, wealth, and overall wellbeing.

Travel Perks

Ready to explore the world? You, your family, and your friends can enjoy exclusive travel benefits, giving you access to hundreds of destinations across our extensive global network. Whether you're planning a weekend getaway or an international adventure, our travel perks make it more accessible than ever.

Health and Wellness Benefits

From your very first day, you'll have access to robust health, dental, prescription drug, and vision insurance benefits designed to help you and your family stay well. We go beyond traditional coverage to offer virtual doctor visits, flexible spending accounts, and additional wellness resources that put your health first.

Wellness Programs

Your wellbeing matters to us. Our comprehensive wellness programs provide you with the tools, resources, and support you need to be your best self — at work, at home, and everywhere in between.

Retirement Savings

Our 401(k) program is available upon hire, with employer contributions available after one year of service, depending on your workgroup. We're invested in helping you build a secure financial future.

Additional Perks and Benefits

Our benefits extend far beyond the basics. Additional offerings include an Employee Assistance Program for personal and professional support, pet insurance to keep your furry family members covered, and exclusive discounts on hotels, car rentals, cruises, and much more.

Our Culture: Embrace Your Authenticity at arenaflex

At arenaflex, inclusion and diversity aren't just buzzwords — they're the foundation of our dynamic workforce. We believe that a team composed of diverse perspectives, backgrounds, and experiences is a stronger, more innovative team. Our 20+ Employee Business Resource Groups are specifically designed to connect our team members to our customers, suppliers, communities, and shareholders, while helping each individual reach their full potential.

We are committed to fostering an inclusive work environment where every voice is heard, every contribution is valued, and every team member has the opportunity to thrive. We hold ourselves accountable to exceeding the needs of our diverse global community, and we recognize that this commitment starts with how we treat each other every single day.

From the talented individuals we hire to the members and customers we serve, our dedication to equity, respect, and belonging shapes every interaction. We encourage you to bring your whole self to work, knowing that your unique experiences and perspectives make us better as an organization.

Our Commitment to Compliance and Ethical Excellence

As a member of the arenaflex team, you'll be part of an organization that takes its legal and ethical obligations seriously. We are committed to:

• Compliance with Labor Laws: Adhering to all applicable labor laws, including the Fair Labor Standards Act (FLSA) and Occupational Safety and Health Act (OSHA), ensuring fair wages, safe working conditions, and respect for employee rights.
• Equal Employment Opportunity: Providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or genetic information, in full compliance with Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
• Payroll and Tax Compliance: Handling all payroll responsibilities with precision, including accurate tax calculations, timely withholdings, and proper submission of required tax forms such as W-2s.
• Workplace Safety and Security: Maintaining a safe, secure work environment for all employees through robust safety protocols, ongoing training, and proactive hazard management.
• Non-Discrimination and Harassment Prevention: Upholding strict policies that prevent discrimination and harassment, with clear procedures for reporting, addressing, and resolving any complaints.
• Data Privacy and Protection: Handling all personal and sensitive information with the utmost care, complying with applicable data protection laws and industry best practices.
• Ethical Conduct and Corporate Responsibility: Operating with integrity in everything we do, promoting fair practices, supporting social causes, protecting the environment, and maintaining transparency in all our operations.

Your Career Journey Starts Here

If you're looking for a role where your attention to detail, commitment to service excellence, and passion for financial services can flourish, we want to hear from you. At arenaflex, you'll find more than a job — you'll discover a career path filled with growth opportunities, mentorship, and the chance to make a meaningful difference in the lives of our members every single day.

We are committed to helping you develop professionally, whether you're looking to deepen your expertise in payments processing, expand into leadership roles, or explore new areas within the dynamic world of digital banking. Your ambition and drive will be matched by our investment in your success.

Don't miss this opportunity to join a team that values your contributions, celebrates your achievements, and supports your aspirations. Apply today and take the first step toward an exciting, fulfilling career with arenaflex. We can't wait to welcome you aboard and embark on this incredible journey together.

Ready to soar? Your future at arenaflex awaits.