Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Position Supporting Community Energy Programs and Client Services

About arenaflex – Making a Positive Impact in the Community

arenaflex is a dedicated non‑profit human services organization that strives to create lasting change for individuals and families in the Fitchburg, MA area and beyond. Our mission is to empower communities by delivering essential services, fostering economic stability, and promoting holistic well‑being. As a values‑driven agency, arenaflex invests in innovative programs that address energy insecurity, housing stability, and other critical needs. We believe that every person deserves a safe, affordable, and sustainable home, and our Energy Services Programs are a cornerstone of that vision.

Why This Role Matters

The Energy Services Data Entry Clerk (Typist) is a pivotal member of the arenaflex team. In this remote, work‑from‑home position, you will ensure that our client information is accurate, up‑to‑date, and securely maintained. Your meticulous attention to detail will directly support program delivery, compliance reporting, and the overall effectiveness of our energy assistance initiatives. By keeping our digital records pristine, you enable case managers, program directors, and external partners to focus on what matters most – delivering vital services to those who need them.

Key Responsibilities – What You’ll Do Every Day

• Enter, verify, and update client status records in the arenaflex Client Service Center, reflecting real‑time progress through the production pipeline.
• Monitor incoming emails, documents, and communications, logging each item in the arenaflex platform (formerly Monday.com) as soon as it arrives.
• Follow program guidelines for the use of all required database systems, including arenaflex (formerly CMS), arenaflex (formerly CSG eConservation), arenaflex (formerly HEARTWAP), arenaflex (formerly LIHEAP), and arenaflex (formerly In Demand).
• Maintain organized digital and paper participant files in strict accordance with program policies, ensuring compliance with both agency standards and funder requirements.
• Collaborate closely with program staff to enhance communication flow, promote consistency in service delivery, and troubleshoot any data‑related issues.
• Provide clerical support such as filing, preparing mailings, handling phone coverage, and other administrative tasks as needed.
• Remain available for remote work, attending virtual meetings, responding to emails promptly, and completing regular duties within agreed‑upon timelines.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
• Engage in mandatory agency training and ongoing professional development activities to stay current with best practices and regulatory changes.
• Uphold strict confidentiality standards, safeguarding client information and sensitive program data at all times.
• Perform related duties and special projects that support the broader mission of arenaflex as they arise.

Essential Qualifications – What We Require

• Associate degree or equivalent professional experience in a related field.
• Minimum of two (2) years of experience in human services, social services, or a comparable environment, working with diverse individuals and families, particularly those with low incomes.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity and accuracy.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new web‑based platforms.
• Strong written and verbal communication skills, with an emphasis on clear, concise documentation.
• Excellent organizational abilities and a keen eye for detail.
• Commitment to maintaining confidentiality and adhering to data‑security protocols.
• Ability to adapt to evolving program guidelines and technology updates.

Preferred Qualifications – What Sets You Apart

• Bilingual proficiency in Spanish, enabling effective communication with a broader client base.
• Experience working with energy assistance programs such as LIHEAP, weatherization initiatives, or utility bill relief services.
• Prior exposure to case management software or client tracking systems similar to arenaflex.
• Certification or coursework in data management, records administration, or related fields.
• Demonstrated commitment to community service and a passion for social impact.

Core Skills & Competencies – What You’ll Need to Succeed

• Data Accuracy: Ability to enter and verify information with minimal errors.
• Time Management: Skillful at prioritizing tasks and meeting deadlines in a remote environment.
• Technical Agility: Quick learner of new software platforms and willingness to adopt evolving tools.
• Communication: Clear articulation of information via email, virtual meetings, and written reports.
• Team Collaboration: Works well with program staff, supervisors, and external partners to achieve shared goals.
• Confidentiality & Ethics: Strict adherence to privacy standards and ethical handling of client data.
• Problem‑Solving: Proactive identification of data inconsistencies and ability to propose corrective actions.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Health, Dental, Vision, and FSA Coverage: Robust plans to keep you and your family healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Hybrid Work Flexibility: While this role is fully remote, arenaflex provides occasional in‑person collaboration opportunities for those who desire them.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to help you pursue further education.
• Employer‑Sponsored Retirement Plan: Contributions to help you build a secure future.
• Pet Insurance: Coverage for your furry companions.
• Employee Discounts & Perks: Access to exclusive savings on a variety of products and services.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. In this role, you will have access to:

• Ongoing training sessions on data management best practices, privacy regulations, and emerging energy assistance policies.
• Mentorship from senior program staff and leadership, providing guidance on career pathways within the non‑profit sector.
• Opportunities to cross‑train in related program areas such as housing assistance, workforce development, and community outreach.
• Support for certifications or coursework that enhance your skill set and open doors to advancement.

Work Environment & Culture at arenaflex

At arenaflex, we foster a collaborative, inclusive, and mission‑driven culture. Even though you will be working from home, you will feel connected through:

• Regular virtual team huddles, town‑hall meetings, and social events that build camaraderie.
• A supportive leadership team that values transparency, open communication, and employee well‑being.
• Commitment to diversity, equity, and inclusion, ensuring that every voice is heard and respected.
• Recognition programs that celebrate achievements, innovative ideas, and community impact.

How to Apply – Join arenaflex Today

If you are a detail‑oriented, compassionate professional who thrives in a remote setting and wants to make a tangible difference in the lives of low‑income families, we encourage you to apply. Bring your expertise, enthusiasm, and dedication to arenaflex, and help us continue to deliver essential energy services that empower communities.

Ready to take the next step? Click the link below to submit your application and become part of a purpose‑driven team that values your contributions.

Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.