[Remote] Call Centre Scheduling Representative

Note: The job is a remote job and is open to candidates in USA. Amplifon is a global leader in the hearing care retail market, dedicated to improving lives through customer experience. They are seeking a Call Centre Scheduling Representative to manage inbound and outbound calls, schedule appointments, and assist clients with inquiries, playing a key role in delivering exceptional customer experiences.

Responsibilities

• Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance
• Manage inbound and outbound calls, emails, and other marketing-driven contacts
• Follow pre-defined scripts in English while addressing consumer inquiries
• Support marketing initiatives such as open houses, seminars, and campaigns
• Maintain accurate client records and foster strong relationships with internal and external stakeholders
• Provide additional support as needed, including reception, administrative tasks, and basic invoicing

Skills

• High school diploma or post-secondary studies
• Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments
• Experience in sales, marketing, or healthcare is an asset
• Intermediate proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills in English
• Strong interpersonal skills for effective collaboration with clients and colleagues
• Problem-solving and organizational abilities
• Proactive approach and ability to maintain professionalism
• Fluency in a second language is considered an asset

Benefits

• Eligible for monthly incentive plan
• Access to Ampli-Academy, team training, and additional specialized training.

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