Business Analytics Manager, Commercial Bank

Location: 127 Public Square, Cleveland Ohio Location: Cleveland, OH or Buffalo NY; Cleveland OH, highly preferred. Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Job Summary As a leader within the Commercial Analytics organization (embedded within the Commercial Bank line of business), the Business Analytics Manager is primarily responsible for generating hypotheses, designing analyses, and leveraging a variety of data querying and mining techniques to deliver insights that inform business decisions. The Business Analytics Manager uses data to perform complex analyses that explain business outcomes, monitor performance, and identify improvement opportunities. Guiding a team and/or project set, the Business Analytics Manager uses business data, industry / benchmark data and strategic knowledge to identify and anticipate business needs and opportunities, proactively managing partners and solving multiple problems for the business. Success criteria include: Demonstrating leadership through strong communication skills through messaging, addressing conflict, managing competing priorities and presenting holistic analyses to enable business strategy; ability to prioritize multiple projects and manage self and others to tight deadlines; establishing reputation as an effective and collaborative partner; Leveraging knowledge of strategy, business, and competition to connect day-to-day work of team to the "bigger picture". Essential Functions Proactively solve business problems leveraging complex data Leverage knowledge of KeyCorp and LOB strategy, business, and competition to anticipate needs and make recommendations Drive projects (including targeted strategic analyses, support of line of business initiatives, forecasting/performance tracking) end to end; prioritizing multiple projects; manage to tight deadlines Review deliverables (where applicable); coach others on approach and work product Proactively coach and guide the work of others (either as direct reports or cross-functional partners); Serve as mentor within and beyond own team Lead business partner (e.g., product leaders, department leaders) interactions; drive for results and provide consultative recommendations in alignment with business priorities Effectively communicate with team and business partners; articulate broad implications / impact of messages Address challenging situations; anticipate and address conflict by demonstrating managerial courage Manage integration of activities typically within own team Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education Bachelor's Degree in Computer Science, Economics, Finance, Financial Mathematics, Statistics, or the Natural Sciences (required) or Master's Degree in Analytics, Computer Science, Economics, Finance, Financial Mathematics, Statistics, or the Natural Sciences (preferred) Work Experience 5+ years of relevant experience performing strategic analysis and a Bachelor's degree (required) or, 3+ years of relevant experience performing strategic analysis and a Master's degree (preferred) Skills Demonstrated ability to engage and partner at mid-to senior leadership levels; Established reputation as an effective and collaborative partner; Coaches and develops relationship building skills in others; Demonstrates managerial courage and willing to dissent from others; Influences others through persuasion and organizational / professional savvy Strategic, executive-level communicator with strong written, verbal, and presentation skills; delivers the right message through the right channel, articulates impact, coaches others on effective messaging, and confidently adapts when presenting to senior leaders. Critical thinker with a big-picture, long-term view; trusted advisor who guides leaders to sound decisions and solutions; Sought out for advice and serves as mentor within and beyond immediate team; Offers an opinion and contributes to the conversation; Holds themselves and others accountable Proficiency in Python, R, SQL, and Java for data analysis, including complex queries, joins, and working with data warehouses or data pipelines Ability to use business intelligence and data visualization tools to tell impactful stories with data Skill in using Microsoft Excel and PowerPoint for data presentation Understands LOB and banking (KeyCorp) strategy; Leverages knowledge of our competition and the business to anticipate needs and make recommendations; Contributes materially to LOB strategy; Understands how business works; Connects the day-to-day work of team by effective translation of business drivers Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. Work Location Category Hybrid (3+ days) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 07/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected]. #LI-Hybrid Apply To This Job