Senior Data Analyst – Customer Experience Insights & Strategy (Remote) – Advanced Analytics, Data Platform Design, and Business Partnership Leadership

About arenaflex – Shaping the Future of Customer Experience

arenaflex is a global leader in retail and home improvement, dedicated to delivering unforgettable experiences to millions of customers every day. Our mission is to turn every interaction into a moment of delight, using data‑driven insights to anticipate needs, solve problems before they arise, and continuously raise the bar for service excellence. As part of a forward‑thinking organization that values curiosity, innovation, and collaboration, you will join a team that champions the voice of the customer across every touchpoint.

Why This Role Matters

In today’s hyper‑connected marketplace, understanding the nuances of customer sentiment is the key to sustainable growth. The Senior Data Analyst on the Customer Experience (CX) team becomes the trusted data authority, translating raw data into actionable stories that influence product roadmaps, marketing strategies, and operational improvements. Your work will directly impact how arenaflex invests in CX initiatives, measures their success, and stays ahead of competitors.

Key Responsibilities

• Data Expertise & Domain Ownership: Become the go‑to authority for all CX‑related data, knowing every table, join, and data source better than anyone else in the organization.
• Strategic Insight Generation: Combine deep business knowledge with advanced analytics to recommend data‑backed strategies that enhance the customer journey.
• Continuous Discovery & Exploration: Proactively seek new data opportunities, conduct exploratory analyses, and surface hidden patterns that drive innovation.
• Advanced SQL Development: Design, write, and maintain complex SQL queries that power real‑time dashboards and executive reports.
• Dashboard Creation & Visualization: Build intuitive, interactive visualizations in Tableau (or similar tools) that enable stakeholders to monitor CX metrics at a glance.
• Data Platform Design: Partner with engineering and product teams to architect a modern CX data platform, ensuring scalability, reliability, and ease of access.
• Documentation & Enablement: Produce clear documentation, data dictionaries, and self‑service guides that empower business users to query the new data source independently.
• Ad‑Hoc Analytics & Reporting: Respond quickly to urgent data requests, delivering accurate insights that support time‑sensitive decisions.
• Reporting Standards & Governance: Establish best‑practice reporting frameworks, enforce data quality standards, and champion a culture of data stewardship.
• Collaboration & Stakeholder Management: Work closely with product managers, UX designers, engineers, and senior leaders to translate business requirements into analytical solutions.
• Data Cleansing & Validation: Perform rigorous data quality checks, develop automated validation scripts, and ensure the integrity of all CX datasets.
• System Enhancements: Identify opportunities to improve existing data pipelines, suggest enhancements, and implement changes that increase efficiency.

Essential Qualifications

• Minimum 7 years of professional experience in data analysis, with at least 4–6 years in a senior or lead capacity.
• Proven expertise in writing advanced SQL queries, stored procedures, and triggers across relational databases.
• Hands‑on experience building and maintaining dashboards in Tableau (or comparable BI tools such as Power BI or Looker).
• Demonstrated ability to translate complex business problems into clear analytical approaches and actionable recommendations.
• Strong track record of collaborating with cross‑functional teams to define data requirements and deliver impactful insights.
• Bachelor’s degree in Business Analytics, Computer Science, Statistics, Economics, or a related quantitative field (or equivalent practical experience).
• Exceptional written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.

Preferred Qualifications & Additional Skills

• 2+ years of experience specifically focused on customer experience analytics, sentiment analysis, or NPS tracking.
• Familiarity with data‑warehouse concepts, ETL processes, and cloud platforms (e.g., AWS Redshift, Snowflake, Google BigQuery).
• Experience designing or contributing to a modern data platform architecture.
• Knowledge of statistical modeling, predictive analytics, or machine‑learning techniques to forecast customer behavior.
• Ability to manage multiple priorities, meet tight deadlines, and thrive in a fast‑paced environment.
• Proven mentorship abilities—coaching junior analysts on best practices, data hygiene, and visualization standards.
• Understanding of usability and user‑experience principles to ensure analytical outputs are intuitive and actionable.

Core Competencies & Personal Attributes

• Collaborative Mindset: Works seamlessly with diverse teams, fostering an inclusive environment where ideas are shared openly.
• Analytical Curiosity: Constantly asks “why” and “what if,” digging deep into data to uncover root causes and hidden opportunities.
• Problem‑Solving Creativity: Generates innovative solutions to complex data challenges, balancing technical rigor with business relevance.
• Quality‑First Attitude: Delivers high‑quality, error‑free analyses and documentation, adhering to established standards.
• Communication Excellence: Crafts compelling narratives that influence decision‑makers and drive strategic action.
• Self‑Management: Sets personal goals, tracks progress, and continuously seeks professional growth.

Career Growth & Learning Opportunities

arenaflex invests heavily in the development of its talent. As a Senior Data Analyst you will have access to:

• Mentorship from senior leaders in analytics, data engineering, and CX strategy.
• Sponsored certifications (e.g., Tableau Desktop Specialist, AWS Certified Data Analytics).
• Cross‑functional rotation programs that expose you to product management, marketing analytics, and operations.
• Regular internal “Data Hackathons” where you can experiment with emerging technologies and showcase innovative solutions.
• Clear promotion pathways toward Lead Analyst, Analytics Manager, or Data Platform Architect roles.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You will enjoy:

• Flexible work hours that accommodate different time zones and personal rhythms.
• A collaborative virtual workspace with regular video‑check‑ins, team‑building activities, and knowledge‑sharing sessions.
• Access to state‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Confluence) that keep you connected to colleagues worldwide.
• An inclusive environment where diverse perspectives are celebrated and every voice matters.
• Health‑focused initiatives, including virtual wellness programs, mental‑health resources, and ergonomic home‑office stipends.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with senior‑level market benchmarks.
• Annual performance‑based bonus opportunities.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible holidays.
• Professional development budget for courses, conferences, and certifications.
• Employee assistance programs, wellness stipends, and access to virtual fitness classes.
• Technology allowance for home‑office equipment and high‑speed internet.

Travel & Physical Requirements

This role is primarily remote. Occasional travel (less than 10% of the time) may be required for onsite workshops, team gatherings, or stakeholder meetings. The position involves mostly sedentary work with occasional light lifting of equipment.

Application Process & Next Steps

If you are passionate about turning data into meaningful customer experiences and thrive in a dynamic, remote environment, we want to hear from you. Submit your resume, a concise cover letter highlighting your most relevant CX analytics achievements, and any portfolio samples that demonstrate your storytelling prowess.

Applications will be accepted until the anticipated closing date of April 21, 2024. don’t miss the chance to join arenaflex and help shape the future of customer experience.

Ready to Make an Impact?

Take the next step in your career and become a pivotal part of arenaflex’s CX analytics team. Click the link below to apply now and start your journey toward driving data‑powered excellence.

Apply Job!