Senior Customer Solutions Manager – Strategic Energy, Oil & Gas Cloud Transformation

About arenaflex

arenaflex stands at the forefront of the global cloud computing revolution, delivering more than 175 fully featured services through an expansive network of secure, high-performance data centers spanning every continent. We pioneered the cloud era, and we have never stopped pushing the boundaries of what is possible. From the most ambitious startups to the world's most recognizable Global 500 enterprises, organizations trust arenaflex to power their operations, accelerate innovation, unlock new levels of business agility, and dramatically reduce infrastructure costs.

At arenaflex, we believe that bold thinking, self-motivation, and the ability to navigate ambiguity are the most valuable skills a professional can bring to the table. We are a company of curious builders, data-driven decision makers, and thoughtful communicators who care deeply about the impact of our work. Our relentless pursuit of excellence has made us a magnet for exceptional talent, and we are committed to raising our performance bar every single day on the journey to becoming Earth's Best Employer. Here, you will find an ecosystem of knowledge sharing, self-paced digital learning, instructor-led immersive training, world-class mentorship, and countless career-advancing resources designed to help you grow into a more well-rounded, future-ready professional.

About the Role

We are looking for a passionate and experienced Senior Customer Solutions Manager (CSM) to join our Energy industry vertical, with a specialized focus on Oil & Gas transformation initiatives. In this highly visible and strategically important position, you will partner with one or more of the largest, most complex Energy organizations in the world to help them reimagine their technology landscape, modernize mission-critical workloads, and unlock unprecedented value through the arenaflex platform.

As a CSM at arenaflex, you are more than a project manager. You are a trusted advisor, a thought leader, and the connective tissue that brings together cross-functional teams across sales, support, solutions architecture, professional services, product engineering, and executive leadership. You will ensure that every arenaflex team is moving in lockstep, focused on delivering transformational outcomes that fundamentally change how our Energy customers operate, compete, and grow.

You will help global Energy organizations understand the strategic and tactical best practices for adopting advanced cloud-based solutions, migrating legacy workloads, and building entirely new digital capabilities on arenaflex. Working shoulder to shoulder with customer executives, you will shape and execute a bold strategy to expand the footprint of arenaflex within Oil & Gas firms, driving deeper adoption and building long-lasting executive mindshare.

If you are passionate about shaping the future of the Energy industry, energized by translating customer objectives into actionable plans, skilled in earning the trust of C-level executives, and motivated by delivering exceptional customer experiences and ambitious goals, this is the role for you.

What You Will Do

As a Senior Customer Solutions Manager, you will own end-to-end delivery of a diverse portfolio of strategic initiatives, programs, and transformation projects. You will operate as the central orchestrator between arenaflex account teams, product and engineering organizations, professional services, and customer stakeholders.

• End-to-End Program Ownership: Take full accountability for a broad range of projects and initiatives, interfacing with and influencing core account groups including Sales, Support, Solutions Architecture, and Professional Services, as well as product and engineering teams and customer leadership.
• Deep Customer Fluency: Establish a deep, nuanced understanding of your customer's business vision, operating model, organizational culture, and core processes. Use this insight to evangelize arenaflex services and influence customers to adopt the right solution at the right time.
• Transformation Delivery: Leverage your delivery experience with large-scale transformations to shepherd customers through the stages of arenaflex adoption, addressing complex challenges with creative new ideas, tools, and mechanisms.
• Voice of the Customer: Serve as the customer's cloud journey coach and the internal voice of the customer within arenaflex, evangelizing customer needs to leadership, product teams, and engineering groups to influence roadmaps and shape future capabilities.
• Strategic Advisory and Execution: Use your communication, program management, technical, operational, and transformation acumen to earn trust with customer executives, understand their strategic goals, translate those goals into executable plans, ensure rigorous programmatic governance, and deliver successful, often industry-changing outcomes on arenaflex services.

What Success Looks Like

The successful candidate will consistently demonstrate the following capabilities and characteristics:

• Executive Leadership and Influence: Demonstrate proven leadership ability to gain stakeholder buy-in, communicate confidently with both C-level executives and technical team members, and lead and negotiate virtual teams regardless of geographic or organizational boundaries.
• Enterprise Transformation Expertise: Have a track record of delivering large-scale transformations for complex global enterprises, operating within multi-layered hierarchical organizations with intricate stakeholder landscapes and decision-making processes.
• Customer-Centric Drive: Be intrinsically motivated by the customer's long-term success, blending technical and business expertise with a data-driven mindset and a passion for delivering large-scale programs that produce measurable outcomes.
• Detail Orientation and Problem Solving: Be detail oriented with excellent problem-solving abilities and exemplary communication skills. Your technical expertise and operational excellence will shape your decisions and drive robust, scalable customer solutions.
• Cross-Organizational Collaboration: Collaborate effectively with a wide range of technical and non-technical teams across geographies and organizational boundaries, leading autonomously and steering confidently through ambiguity.

Key Job Responsibilities

Customer Solutions Managers at arenaflex are obsessed with accelerating customer cloud adoption and driving tangible, measurable value from cloud investments. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize, plan, and manage every phase of the cloud journey. CSMs also carry the critical responsibility of advocating internally at arenaflex on behalf of their customers.

Customer-Facing Responsibilities

• Drive and Support the Cloud Adoption Plan: Working with both the customer and various arenaflex teams including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem, CSMs create a detailed customer plan leveraging proven planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy defined by the Customer Account team, and for helping customers optimize and co-develop services and features through influence over product development roadmaps.
• Accelerate Cloud Adoption and Maximize Customer Value: Drive outcomes across three critical dimensions:
  • Adoption: Support customer business goals and advance cloud adoption by defining key milestones, removing blockers, and implementing processes that accelerate workload migrations.
  • Enablement: Drive People and Operating Model change by defining a comprehensive training strategy that upskills both technical and non-technical roles across the customer's organization, ensuring effective and sustainable adoption of arenaflex.
  • Governance: Implement governance structures that effectively govern both the partnership with the customer and the customer's adoption of arenaflex, ensuring transparency, accountability, and alignment at every level.
• Identify and Align on Strategic Opportunities: Work with the Customer Account team to work backwards from the customer's strategic priorities and identify high-impact cloud opportunities. These opportunities may include large-scale migrations, data and analytics modernization, digital innovation, high performance computing, product innovation, and business agility initiatives. CSMs provide support through mechanisms including TCO analysis and business case assessments.
• Deliver Training at Scale Across the Organization: Work with the customer organization and other arenaflex groups to establish a train-the-trainer program, certify internal trainers, and leverage arenaflex resources to deliver training across the customer organization at scale.

Internal-Facing Responsibilities

• Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that create high value across the organization. This includes working with fellow CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate, and distribute knowledge and best practices related to customer vision, strategy, and cloud adoption acceleration.
• Customer Account Team Management and Reporting: Serve as the critical "connective tissue" between the various members of the Customer Account team, which includes Global Account Managers (GAMs), Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe). CSMs align and manage the activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision.
• Collaborate With Internal arenaflex Teams: Drive and support product and organizational development by collaborating with internal arenaflex teams such as Product Development and Service teams. This includes contributing to arenaflex service roadmaps through mechanisms such as Product Feature Request (PFR) management.
• Leverage Data and Build Repeatable Mechanisms: Use data to validate strategies and guide performance measures for in-flight programs and initiatives. Take ownership of identifying, documenting, reporting, and analyzing data to ensure the Customer Account team is measurably achieving the customer's cloud vision and strategy.

About the Team and Culture

Work-Life Harmony

We deeply value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, and finding purpose and fulfillment is essential across every aspect of our lives. That's why flexible work hours and flexible work arrangements are core to our culture. When our people feel supported in the workplace and at home, there is nothing we cannot achieve in the cloud together.

Inclusive Team Culture

At arenaflex, it is in our nature to learn, share, and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers every team member to take pride in their unique perspective, background, and experience. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our collective uniqueness. We believe that diverse teams build better products, serve customers more effectively, and create a workplace where everyone can thrive.

Mentorship and Career Growth

Whether you are early in your career, a seasoned professional, or looking to make a strategic pivot, we have a career path designed for your growth. We are continuously raising our performance bar as we strive to become Earth's Best Employer, which is why you will find endless knowledge-sharing opportunities, formal mentorship programs, and a wide array of career-advancing resources to help you develop into a more well-rounded professional. From technical certifications to leadership development tracks, we invest in our people because their growth is our growth.

Qualifications

Basic Qualifications

• Bachelor's degree in business, engineering, computer science, or a related technical field, or equivalent practical experience.
• 7+ years of experience in customer-facing program management, consulting, or enterprise account leadership roles.
• Experience working with large enterprise customers, ideally within the Energy, Oil & Gas, or other capital-intensive industrial sectors.
• Demonstrated ability to manage complex, multi-stakeholder programs with global scope and significant business impact.

Preferred Qualifications

• Direct experience with cloud computing platforms, cloud migration programs, or large-scale digital transformation initiatives.
• Strong technical acumen with the ability to engage meaningfully with solutions architects, engineers, and product teams.
• Experience working with C-level executives and influencing strategic decisions at the highest levels of customer organizations.
• Proven ability to lead through ambiguity, structure complex problem spaces, and deliver results in fast-paced, high-growth environments.
• Excellent written and verbal communication skills with the ability to build compelling narratives for diverse audiences.
• Industry certifications such as PMP, AWS certifications, or equivalent credentials are a plus.

Compensation, Perks, and Benefits

arenaflex offers a highly competitive compensation package that includes base salary, performance-based bonuses, and equity opportunities that allow you to share in the long-term success of the company. Beyond compensation, we provide a comprehensive benefits package designed to support your health, well-being, and financial future, including premium health, dental, and vision coverage, retirement savings plans with company matching, generous paid time off, parental leave, and family-forming benefits. We also offer ongoing investment in your professional development through learning stipends, conference attendance, certification programs, and dedicated time for personal growth.

Locations and How to Apply

We are open to hiring candidates to work out of the following location:

• Miami, FL, USA

Your Next Chapter Starts Here

If you are a strategic thinker, an exceptional program leader, and a passionate advocate for customer success, we invite you to bring your talents to arenaflex. Join a team that is shaping the future of the Energy industry, partnering with the world's most influential organizations, and building the next generation of cloud-powered innovation. Here, your work will have global impact, your ideas will shape strategy, and your growth will be supported at every step. Bring your ambition, your curiosity, and your commitment to excellence. Help us deliver on the promise of cloud for the Energy industry and beyond. Apply today and become part of the arenaflex story.