Remote Data Entry Representative – Electronic Health Record (EHR) File Technician at arenaflex | Arizona-Based Position

About arenaflex

Welcome to arenaflex, a leading healthcare organization committed to delivering exceptional patient care through innovative solutions and dedicated service. At arenaflex, we believe that accurate health information management forms the backbone of quality healthcare delivery, and our team members play a critical role in ensuring that healthcare providers have access to precise, timely, and well-organized patient records. We are currently seeking a talented and detail-oriented Data Entry Representative to join our growing team in Arizona. This remote position offers an exciting opportunity to contribute to healthcare excellence while working from the comfort of your home.

Position Overview

The Data Entry Representative – Electronic Health Record (EHR) File Tech serves as an integral member of our multidisciplinary team, functioning under the direction and supervision of a dedicated Supervisor. This position is essential to maintaining the integrity of our electronic health record systems and ensuring that critical patient information is accurately filed, easily accessible, and properly maintained. As a member of the arenaflex team, you will provide professional, courteous, and friendly assistance to both internal and external customers, acting as a valuable resource by utilizing our established policies, protocols, and guidelines to deliver quality care within the framework of our organization.

Key Responsibilities

The Data Entry Representative will be responsible for performing a variety of critical tasks that directly impact patient care quality and operational efficiency. The following are the primary responsibilities associated with this role:

• Accurate Health Information Placement: Ensures accurate placement of complex health information, including but not limited to clinical records, laboratory results, imaging reports, and other vital medical documentation, into the correct patient electronic health record within identified timeframes. This ensures that current patient information is readily available for continuity and quality of patient care.
• Document Filing Accuracy: Files documents accurately in the EHR according to our approved filing structure. The individual must be able to adapt to changes in processes and meet quality standards of 98% accuracy in all filing activities.
• Quality Assurance Targets: Ability to reach and maintain a quality assurance trust level ranging from 85% to 100% in the current EHR system. This demonstrates precision and attention to detail in all work completed.
• Filing Rate Requirements: Ability to achieve precise filing at a rate of 55 pages per hour while maintaining accuracy and quality standards.
• Independent Problem Solving: Prioritizes daily work to include problem solving and decision making, working independently with minimal direct supervision. The ideal candidate must be self-motivated and capable of managing multiple priorities effectively.
• Time Management: Manages own time and work efficiently. Understands and follows through with minimal direction from supervisor, clinicians, colleagues, and peers. Strong organizational skills are essential for success in this role.
• Research and Information Retrieval: Researches patient information in the computer system to determine location of care, Medical Record Number, Medical Identification Number, medical terminology, and related information to ensure accurate record placement.
• Autonomous Decision Making: Evaluates issues and makes decisions autonomously for less complex issues. Seeks guidance from supervisor for complex issue resolution when necessary.
• Quality Assurance Activities: Performs quality assurance activities to ensure accuracy of filing and identifies any discrepancies or errors in the documentation process.
• Provider Communication: Appropriately tasks providers for review of scanned documents per accepted protocol, ensuring that all documentation receives proper clinical oversight.
• Customer Service Excellence: Demonstrates a positive customer service approach in all internal and external customer experiences, represents arenaflex with professionalism and warmth.
• Professional Development: Identifies opportunities for self-development and understands the expectations of developing additional competencies. Shows initiative in learning new systems and processes.
• Open Communication: Shares information or concerns openly and honestly with team members and supervisors, contributing to a positive and collaborative work environment.

Essential Qualifications

To be considered for this position, candidates must meet the following minimum qualifications:

• Education: High School diploma or GED required. This is a mandatory requirement for all applicants.
• Medical Terminology: General understanding of medical terminology, to include knowledge of diagnostic and therapeutic studies and tests, specialty names, anatomical terms, disease processes, and treatment protocols. Familiarity with medical language is essential for accurate document classification and filing.
• Experience: A minimum of one year of customer service experience in a healthcare setting is required. candidates should have demonstrated success in patient-facing or healthcare administrative roles.
• Technical Skills: Strong PC skills are required, including proficiency in Microsoft Office applications, data entry software, and basic computer troubleshooting.
• EHR Experience: Previous Electronic Health Record (EHR) experience is required. Candidates must demonstrate familiarity with electronic medical record systems and their practical applications in healthcare settings.
• Communication Skills: Ability to convey information to customers in a warm, clear, concise manner. Good oral and written communication skills are required for effective interaction with healthcare providers, patients, and team members.
• Customer Service Orientation: Demonstrates positive customer service behaviors, including patience, empathy, professionalism, and a solutions-focused approach to addressing customer needs.

Preferred Qualifications

While not required, the following qualifications will give candidates a competitive advantage:

• Health Information Technology Experience: A minimum of one year of Health Information Technology experience is preferred. This background provides valuable insight into the complexities of health information management.
• Hyland OnBase Experience: Previous experience with Hyland OnBase Unity Client is highly preferred. Familiarity with this specific system will significantly accelerate the onboarding process and contribute to immediate productivity.
• Additional Certifications: Relevant certifications in health information management, medical coding, or related fields are desirable.
• Multi-Tasking Abilities: Demonstrated ability to handle high-volume work while maintaining accuracy and meeting deadlines.

Skills and Competencies

Success in this role requires a combination of technical knowledge, interpersonal skills, and personal attributes:

• Attention to Detail: Exceptional ability to notice discrepancies and errors, ensuring that all information is accurately captured and filed in the correct location.
• Typing Speed and Accuracy: Strong typing skills with a minimum speed that supports efficient data entry while maintaining high accuracy rates.
• Analytical Thinking: Ability to evaluate situations, identify issues, and determine appropriate solutions with minimal guidance.
• Adaptability: Capacity to adapt to changes in processes, technologies, and priorities in a fast-paced healthcare environment.
• Confidentiality: Strong understanding of patient privacy regulations and the importance of maintaining confidentiality in all aspects of health information management.
• Team Player: Ability to work effectively with colleagues, supervisors, and healthcare providers across different departments.
• Initiative: Self-starter who requires minimal supervision and takes ownership of assigned tasks and responsibilities.
• Technical Aptitude: Comfortable learning new software systems and adapting to evolving technological requirements.

Career Growth Opportunities

At arenaflex, we are committed to the professional development and career advancement of our team members. The Data Entry Representative position offers numerous opportunities for growth and advancement within the organization:

• Career Progression: Top-performing Data Entry Representatives have the opportunity to advance to senior roles, team lead positions, or supervisory positions within the Health Information Management department.
• Skill Development: arenaflex provides comprehensive training programs that enable employees to develop new skills and competencies in health information technology, electronic health records management, and healthcare operations.
• Cross-Training Opportunities: Employees may have the chance to cross-train in different areas of the organization, expanding their knowledge base and increasing their value within the company.
• Professional Certifications: arenaflex supports employees in pursuing relevant professional certifications that can enhance their career prospects and earning potential.
• Internal Mobility: With a diverse range of departments and functions, arenaflex offers internal mobility opportunities for employees seeking to explore different roles within the healthcare industry.

Work Environment and Culture

Joining arenaflex means becoming part of a supportive and collaborative work culture that values excellence, integrity, and patient-centered care:

• Remote Work Flexibility: This position offers the convenience of working from home while remaining connected to our team through comprehensive communication tools and technologies.
• Supportive Team Environment: Our team members collaborate closely and support one another in achieving common goals. We foster an environment where questions are encouraged and knowledge sharing is valued.
• Work-Life Balance: arenaflex recognizes the importance of maintaining a healthy balance between work and personal life, offering flexible scheduling options where possible.
• Continuous Learning Culture: We invest in our employees' growth through ongoing training, development programs, and educational resources.
• Inclusive Workplace: arenaflex is committed to diversity and inclusion, welcoming team members from various backgrounds and experiences.
• Technological Resources: Employees are provided with the necessary technology and equipment to perform their roles effectively from their home offices.

Compensation and Benefits

arenaflex is proud to offer competitive compensation and comprehensive benefits packages to our eligible employees:

• Competitive Pay: We offer competitive hourly rates or salaries that reflect the skills and experience candidates bring to the position.
• Health Benefits: Eligible employees have access to comprehensive health, dental, and vision insurance plans.
• Paid Time Off: We provide generous paid time off policies that allow employees to recharge and maintain work-life balance.
• Retirement Plans: arenaflex offers retirement savings plans with company contributions to help employees plan for their future.
• Employee Assistance Program: We provide access to employee assistance programs that offer support for personal and professional challenges.
• Performance Incentives: Outstanding performance may be recognized through various incentive programs and bonuses.

Join Our Team

Are you detail-oriented, organized, and passionate about contributing to quality healthcare? Do you thrive in environments where your precision and accuracy directly impact patient care outcomes? If so, we invite you to consider joining the arenaflex team as our next Data Entry Representative.

This is an excellent opportunity to launch or advance your career in health information management while working in a supportive, remote environment. At arenaflex, you will gain valuable experience with industry-standard electronic health record systems, develop relationships with healthcare professionals, and make a meaningful difference in patient care delivery.

We encourage all qualified candidates who meet the minimum requirements to apply for this exciting opportunity. Take the first step toward joining our team and contributing to our mission of delivering exceptional healthcare information management services.