Family Support Specialist – Remote Human Services Advocate Position

About Arenaflex

At arenaflex, we believe that every child deserves a loving, stable home and every family deserves the support they need to thrive. We are amission-driven organization committed to strengthening families through compassionate advocacy, resource connection, and unwavering dedication to child well-being. Our team works tirelessly to ensure that children and families who have found permanency—whether through reintegration, adoption, custodianship, guardianship, or as aged-out youth—receive the ongoing support they deserve to build lasting, successful lives.

Join arenaflex and become part of a compassionate team that makes a real difference in the lives of children and families. We are looking for a dedicated Family Support Specialist who shares our passion for service and is ready to embark on a rewarding career in human services.

Position Overview

Are you searching for a fulfilling career that offers the flexibility of remote work and a schedule that adapts to your life? Do you have a heart for serving children and families who need empowerment and advocacy? If so, arenaflex has the perfect opportunity for you.

As a Family Support Specialist at arenaflex, you will play a pivotal role in providing comprehensive support and services to children and families who have achieved permanency. Your work will involve empowering these families by connecting them with essential community resources, advocating on their behalf, and assisting them in sustaining their achievements independently. This is not just a job—it is a calling to make a meaningful difference in the lives of those we serve.

Key Responsibilities

As an integral member of our support team, you will be responsible for:

• Family Empowerment: Engage with families who have found permanency through various pathways, including reintegration, adoption, custodianship, guardianship, or as aged-out youth. Provide guidance and encouragement to help these families thrive.
• Resource Connection: Research, identify, and connect families with community resources including housing assistance, healthcare services, educational programs, employment opportunities, and social support networks.
• Advocacy: Advocate on behalf of families and children to ensure they receive the services and support they are entitled to. Navigate complex systems and act as a knowledgeable bridge between families and service providers.
• Assessment and Planning: Assess family needs, strengths, and goals. Develop individualized support plans that address unique circumstances and promote long-term stability.
• Case Management: Maintain detailed case files, document progress, and track outcomes. Ensure accurate record-keeping and compliance with organizational and regulatory standards.
• Relationship Building: Build trusting, supportive relationships with families. Serve as a reliable point of contact and consistent source of encouragement throughout their journey.
• Community Engagement: Collaborate with community partners, agencies, and service providers to expand resource networks and enhance support capabilities.
• Professional Development: Participate in ongoing training and professional development opportunities to enhance your skills and knowledge in family support services.

Qualifications and Requirements

Essential Qualifications

• Educational Background: Bachelor's degree in human services, social work, psychology, counseling, or a related field.
• Valid Driver's License: Must possess a valid driver's license and have reliable transportation, as occasional travel for community outreach may be required.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and maintain professional relationships.
• Compassion and Empathy: Genuine compassion for children and families, with the ability to listen actively and respond with empathy.
• Organizational Skills: Strong organizational skills with the ability to manage multiple cases, track important details, and maintain accurate records.
• Tech Proficiency: Comfortable using technology and case management software for documentation and communication.

Preferred Qualifications

• Previous experience in human services, social work, case management, or related fields.
• Familiarity with child welfare systems, family support programs, or community resources.
• Knowledge of trauma-informed care practices and principles.
• Experience working with diverse populations and cultural backgrounds.
• Bilingual or multilingual capabilities are an asset.

Skills and Competencies

To succeed in this role, you should possess the following skills and competencies:

• Interpersonal Skills: Ability to connect with families from all walks of life and build trusting, supportive relationships.
• Problem-Solving: Strong problem-solving skills with the creativity to find Resources and solutions for diverse challenges.
• Adaptability: Flexibility to adapt to changing circumstances and varying family situations.
• Self-Motivation: Ability to work independently and stay motivated in a remote work environment.
• Time Management: Excellent time management skills to balance multiple responsibilities and meet deadlines.
• Confidentiality: Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Team Collaboration: Ability to work collaboratively with colleagues and community partners.

Why Join Arenaflex?

At arenaflex, we value our team members and are committed to providing an supportive, rewarding work environment. Here is what you can expect when you join our team:

Flexible Work Environment

• Remote Work Options: Enjoy the flexibility of working from home with our hybrid remote work model. Maintain a healthy work-life balance while making a meaningful impact.
• Flexible Scheduling: We understand that life happens. Our flexible scheduling allows you to adapt your work hours to fit your personal needs.

Competitive Leave Policy

• Generous Time Off: Receive 20 days of personal leave in your first year, increasing to 25 days thereafter.
• Paid Holidays: Enjoy 12 paid holidays per year, giving you time to recharge and spend with loved ones.

Comprehensive Benefits

• Longevity Bonus: We recognize and reward your continued commitment with longevity bonuses.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continuous growth and professional development.
• Health and Wellness: Access to health and wellness resources to support your overall well-being.

Career Growth and Development

• Professional Development: We are invested in your growth. Access ongoing training, workshops, and professional development opportunities.
• Career Advancement: Build a lasting career with opportunities for advancement as you grow with arenaflex.
• Expertise Building: Gain valuable experience in human services, advocacy, and family support while making a real difference.

Supportive Team Culture

• Mission-Driven Team: Join a fantastic team dedicated to a mission of strength, excellence in service, education, and advocacy.
• Collaborative Environment: Work alongside supportive colleagues who share your passion for helping families and children.
• Meaningful Impact: Make a significant difference in the lives of children and families every single day.

Compensation and Rewards

We believe in recognizing the valuable contributions of our team members. The average hourly compensation for this role is $19.06, which includes wages, incentives, bonuses, overtime, and shift differentials. We regularly review compensation to ensure fairness and competitiveness within the industry.

In addition to competitive pay, you will enjoy a comprehensive benefits package that includes generous leave, longevity bonuses, and tuition reimbursement opportunities.

Work Environment and Culture

At arenaflex, we foster a supportive, inclusive, and mission-driven work environment. We believe that our strength comes from our diverse team and shared commitment to serving children and families. When you join arenaflex, you become part of a community that:

• Values compassion, dedication, and excellence in all we do.
• Supports work-life balance through flexible scheduling and remote work options.
• Encourages continuous learning and professional growth.
• Celebrates the achievements of our team members and the families we serve.
• Promotes open communication, collaboration, and mutual respect.

We are committed to creating a positive workplace where every team member feels valued, supported, and empowered to make a meaningful difference.

Equal Opportunity Employment

Arenaflex is an equal opportunity employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic. We are dedicated to providing reasonable accommodations to individuals with disabilities throughout the application and employment process.

How to Apply

Ready to make a difference in the lives of children and families? We invite you to join arenaflex and become part of a team that is transforming futures through compassionate support and advocacy.

To apply for this position, please visit our website at arenaflex.com/careers to submit your application. You can also explore additional career opportunities and learn more about our organization.

If you are passionate about supporting families and children, eager to learn and grow, and ready to embrace a rewarding career in human services, we encourage you to apply today. Do not worry if you do not have all the answers—we are here to guide you through the learning process and support your professional development every step of the way.

Join Our Mission

At arenaflex, we believe that together, we can build stronger families and brighter futures. Join us in our mission to support the strength and well-being of children and families through dedicated service, compassionate advocacy, and unwavering commitment.

We look forward to welcoming you to our team and supporting you as you embark on a fulfilling, meaningful career with arenaflex.

Employment Type: Full-Time

Compensation: $19.06/hour (average, including wages, incentives, bonuses, overtime, and differentials)

Location: Remote/Hybrid