Remote Customer Service Representative – Payments & Digital Strategy – arenaflex Member Services – Flexible Hours – $22‑35 /hr

Why arenaflex?

At arenaflex, we’re more than a global travel and financial services brand – we’re a community of innovators, problem‑solvers, and people‑first thinkers who are redefining how customers experience aviation‑related financial solutions. With a network that spans continents and a commitment to sustainability, technology, and inclusive growth, arenaflex offers a dynamic platform where your career can soar while you help members navigate their financial journeys with confidence.

Position Overview

We are seeking a motivated, detail‑oriented Remote Customer Service Representative to join our Payments & Digital Strategy team within the arenaflex Credit Union. This role is the front line of member interaction, handling daily processing, transaction reconciliation, and a variety of member inquiries. You will work from the comfort of your home while contributing to a high‑performing, compliance‑driven environment that values accuracy, empathy, and continuous improvement.

Key Responsibilities

• Perform data entry and daily balancing tasks for member accounts, ensuring accuracy and timeliness.
• Coordinate return items with members, vendors, the Federal Reserve, and other financial institutions.
• Assist internal departments with fraud resolution, member inquiries, and related accounting ledger adjustments.
• Manage member cases and tickets assigned through the internal ticketing system, providing clear and courteous communication.
• Maintain strict compliance with NACHA rules, Federal banking regulations, and arenaflex internal policies.
• Process loan payments, multi‑account deposits, credit card payments, and a range of examinations including IRA, bankruptcy, and payoff analyses.
• Review, verify, and approve Remote Deposit Capture, Mobile, ATM, and other image‑enabled transactions.
• Log, analyze, and post significant GL (General Ledger) account changes or reversals.
• Execute Stop Pay requests and check batch processing efficiently.
• Complete daily balancing and department close‑out procedures.
• Gather necessary information from members for timely and accurate processing of domestic and international fund transfer requests.
• Research and validate incoming and outgoing fund transfer data, ensuring adherence to legal and regulatory standards.
• Communicate with members to facilitate fund transfers, explaining procedures and addressing any concerns.
• Maintain confidentiality and security of all account information, complying with the Bank Secrecy Act and related regulations.
• Process deposit returns, conduct member follow‑up on draft changes, and verify Federal Reserve confirmations for fund transfers.
• Handle daily workflows related to overdue returns, receipt issuance, overseas collections, and prison fees.

Minimum Qualifications – Education & Experience

• High school diploma or GED equivalent.
• Proficiency with Microsoft Excel and Word (intermediate level).

Preferred Qualifications – Education & Experience

• Previous experience in customer or member service, preferably within a credit union or banking environment.
• Familiarity with banking systems such as Episys or Symitar and wire‑transfer processing.
• Demonstrated ability to handle high‑volume transaction processing with precision.

Core Skills & Competencies

• Microsoft Office mastery: Strong command of Word, Excel, Access, and PowerPoint, acquired through both formal training and hands‑on use.
• Customer service excellence: Ability to deliver courteous, solution‑focused support in a fast‑paced environment.
• Analytical aptitude: Comfortable performing mathematical calculations, data analysis, and reconciling complex financial records.
• Time management: Skilled at prioritizing tasks, meeting deadlines, and thriving under pressure.
• Team collaboration: Works effectively as part of a team while also being capable of independent, self‑directed work.
• Communication: Professional interaction with members, colleagues, and external partners.
• Compliance awareness: Understanding of NACHA, Federal banking regulations, and the Bank Secrecy Act.
• Adaptability: Ability to cross‑train and take on additional responsibilities as needed.
• Attention to detail: Strong focus on accuracy and data integrity.
• Attendance & performance: Consistent record of reliable attendance and high performance.

Compensation & Benefits

Salary: $22‑35 per hour, commensurate with experience and qualifications.

arenaflex offers a comprehensive benefits package that includes:

• Travel Perks: Access to 365 destinations on over 6,800 daily flights worldwide for you, your family, and friends.
• Health & Wellness: Medical, dental, vision, prescription, and mental health benefits starting on day one, plus tele‑health options and flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial guidance.
• Pet Insurance: Coverage for your furry companions.
• Discount Programs: Savings on hotels, car rentals, cruises, and more.
• Learning & Development: Access to online training platforms, tuition reimbursement, and mentorship programs.

Career Growth & Development

arenaflex is committed to nurturing talent from within. As a Remote Customer Service Representative, you will have pathways to advance into senior member services roles, compliance analysis, fraud investigation, or broader operational leadership positions. Regular performance reviews, skill‑building workshops, and cross‑departmental projects provide the foundation for continuous career progression.

Work Environment & Culture

Our remote workforce enjoys a flexible schedule that respects work‑life balance. arenaflex fosters an inclusive culture where diversity of thought, background, and experience is celebrated. With more than 20 Employee Business Resource Groups, we empower employees to connect, grow, and contribute to a workplace that reflects the global community we serve.

Why This Role Is a Great Fit for You

If you thrive on solving complex problems, enjoy interacting with members from diverse backgrounds, and are eager to develop expertise in financial processing and compliance, this role offers the perfect blend of challenge and support. You will gain hands‑on experience with industry‑standard banking platforms, deepen your knowledge of regulatory frameworks, and become an integral part of a team that values integrity, innovation, and customer satisfaction.

How to Apply

Ready to embark on a rewarding journey with arenaflex? Click the link below to submit your application and start the next chapter of your career.

Apply Now