Regional Tech Support Specialist- Chicago, IL
Job Description: Regional Technical Support Specialist – Chicago, IL At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Regional Technical Support Specialist to join our Chicago, IL team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems. You will:
- Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
- Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
- Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
- Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
- Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
- Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Key Qualifications:
- Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills
- Ability to assess complex situations and determine the appropriate next steps
- Proficiency in reading and understanding technical manuals and schematics
- High level of attention to detail and organizational skills
Shift/Hours:
- 8:00am - 5:00pm Monday – Friday. Plus, overtime when needed. (Must be flexible)
- This position is currently remote, however due to training purposes you will be required to occasionally be in the office.
Compensation: The hourly pay range for this role is: $28.00 to $33/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have any field experience working with pool and spa equipment?
- Do you have any phone customer service experience helping them resolve technical issues?
- Are you mechanically inclined?
- Do you understand electronics and hydraulics schematics?
- How many years of Pool Tech Support do you have?
Experience:
- Pool Tech: 2 years (Required)
- Technical support: 2 years (Required)
- Pool Systems: 2 years (Required)
- HVAC: 2 years (Required)
- Plumbing: 2 years (Required)
- Communication skills: 2 years (Required)
- High Volume phone calls : 2 years (Required)
- Pool and Spa: 2 years (Required)
- Mechanical knowledge: 2 years (Required)
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