Entry Level: Pharmacy Care Coordinator (No Degree/ Remote Jobs Hiring) UnitedHealthcare Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Pharmacy Care Coordinator will effectively support the successful implementation and execution of all pharmacy programs and processes. The Associate will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls. Schedule: 40-hour work week with and 8 hour shift, Monday through Friday 8:00am to 8:00pm CST with rotating Saturday’s from 9:00am to 6:00pm CST Location: Remote Nationwide You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Conducts high volume of in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment Comfortable working in high call volume call center environment Completes calls/assignments and productivity weekly and monthly standards are met Provides excellent customer service by serving as a resource to all internal and external customers Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner Exhibits excellent phone and communication skills while providing complete and accurate information to members, providers, and clinical staff Must be able to multi-task using multiple applications to provide accurate and responsive information to the member Adheres to assigned schedule including log in/out time, breaks and lunches. Excellent attendance is a must Receives and responds to escalated inquiries from all communication venues: e.g., task queues, fax portal, claim queue, department documentation platform Provide support to internal staff and providers with respect to Medicare drug related issues. Request additional or supplemental information via correspondence to complete applications Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports Participate in and contribute to the overall pharmacy quality improvement initiatives Assist in training for new hires and internal staff Attends required meetings and required participation in special committees as needed Performs other duties as assigned Ability to work independently, with some supervision and direction from manager Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, managers, supervisors and leads Demonstrate a high degree of professionalism to always include personal conduct and appearance Ability to always maintain strict confidentiality with members while abiding by all HIPPA and compliance requirements Compliance with all organizational policies regarding ethical business practices Ability to work independently, with some supervision and direction from manager Must adhere to all department policies and procedures Ability to work any schedule between 8am-8pm CST with the possible inclusion of Saturdays in the future Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Apply tot his job Apply To this Job