Inside Sales Representative

Wolters Kluwer is a leader in providing professional information services, and they are seeking an Inside Sales Representative to enhance their sales activities. The role involves engaging in customer interactions, qualifying leads, and supporting the overall sales strategy by managing records and documenting activities.

Responsibilities

• Handle more complex inbound and outbound sales calls
• Process and confirm orders, ensuring customer satisfaction
• Maintain and update customer records with a higher degree of accuracy
• Qualify and prioritize sales leads based on potential value
• Record detailed sales prospecting activities
• Create and send more complex sales quotes and proposals
• Address intermediate customer inquiries about products and services
• Assist in coordinating logistics for large orders
• Support team in managing larger sales projects
• Provide feedback to sales management on customer trends

Skills

• 1+ years industry (corporate compliance, registered agent, or similar) experience within an inside sales role
• Advanced Customer Service Orientation: Deeper understanding of customer needs
• Effective Sales Techniques: Enhanced sales tactics and strategies
• Advanced Communication Skills: More nuanced and effective communication
• Proficient CRM Software Use: Greater comfort with CRM tools
• Enhanced Organization: More effective task and time management
• Meticulous Attention to Detail: Higher accuracy in records and order processing
• Data Analysis: Basic ability to interpret sales data
• Detailed Product Knowledge: In-depth understanding of products/services

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

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