Technical Support Representative
Axis Communications is a leader in network technology solutions focused on security and business performance. The Technical Support Representative will provide initial screening of inbound technical support interactions and assist customers via telephone, chat, and online helpdesk.
Responsibilities
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
- Educate customers about website information availability
- Develop basic product knowledge
Skills
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking
- Strong computer skills
- Microsoft Office proficiency
- Detail oriented
- Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
- Experience in a fast-paced environment
- Bilingual - English with Spanish/Portuguese/French
- Spanish language is always a plus!
Benefits
- Employer-offered training as well as tuition reimbursement
- Health, dental, vision, and fitness/health and wellness programs
- Paid parental leave
- Dependent care reimbursement account
- Generous vacation benefit
- 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- 401(k) program and employer matching
Company Overview