Full Time Call Center Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. They are seeking a Full Time Call Center Representative to work directly with consumers to help them obtain new policies in a call center setting.

Responsibilities

• Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
• Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
• Calculates and/or quotes premium rates for recommended policies
• Develops and maintains thorough product knowledge
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner
• Actively participates in training and coaching on an ongoing basis to improve performance
• Other duties may be assigned

Skills

• Life and/or Health insurance license
• Ability to communicate professionally with customers
• Ability to explain policies and show value of brand(s) represented
• Ability to calculate and/or quote premium rates for recommended policies
• Ability to develop and maintain thorough product knowledge
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Ability to utilize client and/or company-provided computer systems for accurate and timely data entry
• Ability to follow scripts and designated sales processes to complete sales in a compliant and effective manner
• Willingness to actively participate in training and coaching on an ongoing basis to improve performance

Benefits

• Uncapped monthly bonuses
• Paid Training
• Paid Time Off and Holidays
• Professional & Fun Culture
• Full Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work Location: Hybrid and Remote

Company Overview