Clinical Solutions Specialist - Patient Monitoring (Field: Upstate NY)

About the position Bring your passion for patient care and technology to this role where you’ll be responsible for providing clinical customer support as the clinical application knowledge expert. You’ll facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products to ensure a quality customer experience. Your role: Serving as a clinical resource to Philips HPM customers, working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process – establishing and maintaining strong working relationships with key internal partners and customers to enable a successful implementation team. Understanding customer goals and developing plans to support clinical solutions implementation and usage – delivering clinical services to customers that are consultative, advanced, and focused on workflows and optimization. Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions. Understanding the clinical implications of technical implementations (including networks and clinical informatics systems); applying product and clinical knowledge to troubleshoot and solve problems. Approximately 90% travel across the district is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air/train/bus may be required. Further support across the zone is required, and occasional national travel may be required. You're the right fit if: You’ve acquired 4+ years of experience as a Registered Nurse in a hospital environment. Prior clinical training and adult education delivery experience is highly preferred. Your skills include experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings. Knowledge of Philips IntelliVue monitoring equipment and applications preferred. You have a Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse); must be able to provide verification for current/active license. Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred. You’re passionate about technology and education related to patient care. You have excellent verbal and written communication and presentation skills. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs). Wear all required personal protective equipment. May be required to comply with vendor credentialing. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The annual pay range for this position in NY is \$101,000 to \$160,000. This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation such as an annual incentive plan, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Buffalo/Rochester/Syracuse, NY . This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Responsibilities

• Serving as a clinical resource to Philips HPM customers, working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process – establishing and maintaining strong working relationships with key internal partners and customers to enable a successful implementation team.
• Understanding customer goals and developing plans to support clinical solutions implementation and usage – delivering clinical services to customers that are consultative, advanced, and focused on workflows and optimization.
• Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
• Understanding the clinical implications of technical implementations (including networks and clinical informatics systems); applying product and clinical knowledge to troubleshoot and solve problems.

Requirements

• 4+ years of experience as a Registered Nurse in a hospital environment.
• Experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse); must be able to provide verification for current/active license.
• Excellent verbal and written communication and presentation skills.
• Must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs).
• Wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• US work authorization is a precondition of employment.
• For this position, you must reside in or within commuting distance to Buffalo/Rochester/Syracuse, NY.

Nice-to-haves

• Prior clinical training and adult education delivery experience is highly preferred.
• Knowledge of Philips IntelliVue monitoring equipment and applications preferred.
• Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred.
• Passionate about technology and education related to patient care.

Benefits

• company fleet/car
• training
• advancement opportunities
• annual incentive plan
• sales commission
• long-term incentives
• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement

Apply To This Job