Reservationist $17/hr.

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Responsibilities

Our MV Vision We will deliver the best Customer Experience with Industry-leading Safety, Reliability, and Innovation. What we Offer: • Competitive wages • Part-time as needed employees can pick available, open shifts up to 30 hours per week • Employee Assistance Program More about this Opportunity: • We are seeking experienced, kind, and empathetic customer service professionals with attention to detail who love helping people. • This is a union position with Remote Work from Home opportunities after 1 week of new hire training. • Candidates must have a quiet, dedicated workspace and reliable, high speed internet connections at home; We provide the equipment. • As a reservationist, you will book trips for customers with disabilities travelling within the DC Metro area. What you will be doing: Reservationist: • Answer passenger calls within the designated response time collecting all necessary paratransit trip information and completing trip bookings for the permissible time period and service area for the Washington, DC Metro area. • Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls; seek appropriate resources to solve problems effectively. • Provide information to current customers on passenger safety and guidelines for using the paratransit service effectively and answer questions related to booking their trips. • Complete data entry of passenger details for specific trip requests, negotiate requested times and provide fare information. • Provide follow-up calls to passengers as required by the service needs. • Process and communicate passenger advance cancellations in a timely manner. • Maintain a focus on safety along with a safe work area. • Communicate effectively with operations staff via the use of Teams chats and email. Technical and System Requirements: This opportunity REQUIRES that you have the following equipment in order to perform the job: • Must have a quiet, dedicated workspace without distractions to work from home • High-speed Internet via wired ethernet connection, no WIFI, Satellite or Hot spot • Upload speed of 3 Mbps; Download speed of 16 Mbps • The Internet service provider (ISP) must be highly stable with 1% or less packet loss • Latency under 100ms • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved • Must have available cell phone or tablet required for Multifactor authentication

Qualifications

Talent Requirements: • Great voice and proper phone etiquette a must • High School diploma or equivalent • Able to work in a fast-paced environment • Experience utilizing Trapeze software, preferred • Minimum one-year previous call center or prior work at home experience preferred • Ability to attend paid classroom training program, with no missed time • Self-motivated and able to work independently • Ability to multi-task in several computer applications at once while holding a conversation with a customer • Strong research/problem-solving skills • Ability to be flexible & accommodate change • Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills • High energy • Passion to meet or exceed performance goals and serve customers MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment Apply Job!