Customer Support Representative

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Customer Support Representative (Remote) Full time, United States, Canada, Costa Rica In this role, you will be responsible for handling online booking tool queries, service issues, and general customer support queries. This includes providing resolutions towards the customer within agreed service levels, investigating and determining root causes, and developing improvement opportunities. You will ensure timely turnaround of all customer service correspondence. Experience in Customer Service, good written communication skills in English. Knowledge of the Energy, Resource and Marine (ERM) segment in business travel is a plus. As a Customer Support Representative, you will Respond to requests accurately and completely Professionally and appropriately respond to customers inquiries and develops a positive working relationship Consistently meet and sometimes exceed individual and team goals Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer Use positive language and word choices to avoid negative customer reactions About you Prior experience in a corporate travel office Proficiency in GDS Amadeus Demonstrated problem solving skills Excellent customer service skills Good verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Support Representative is between $55,000 and $63,000. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-MN1 Apply To This Job