Remote Customer Service Representative

Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of... solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. Major Responsibilities We have an exceptional career opportunity for a Remote Customer Service Representative. As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. Compensation • We compensate based on experience • We offer pay differential during certain shifts, based on business needs • We realize there are times in our 24/7 business that conditions change. We offer shift differential amounts based on high volume times. Also bilingual (Spanish) differential A day in the life of a Remote Customer Service Representative can look like: • Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes: • Paid virtual training • Remote Job Requirements: • Designated private place to work from home • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC • At least 25mbps to of internet to download and 15mbps to upload • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, Vision, 401(k) with employer matching • Paid vacation time (We all need to recharge) • Tuition reimbursement, employee referral bonuses • A culture of coaching, development and career growth opportunities Pay and Benefits Disclosure: The pay range for this role is $13.88 - $23.13 an hour, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Knowledge, Skills and Abilities We’re looking for someone with results they are proud of like: • High school diploma or equivalent required • Minimum of one (1) year of customer service experience required • Technical aptitude, problem solving skills ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more. ADT Commercial is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here. ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request Apply Job!