Experienced Customer Experience Representative – Mom & Baby
Join arenaflex, a leading healthcare company, in revolutionizing the home health products and equipment industry. We're seeking a compassionate and customer-focused individual to join our Mom & Baby team as a Customer Account Representative. • *About arenaflex** arenaflex is a dynamic and innovative company that prioritizes our customers, community, and coworkers. We're committed to creating a better way of doing business, and we're looking for like-minded individuals to join our team. With a strong focus on customer service, we're taking the home health products and equipment industry by storm.
- *The Opportunity**
Our Mom & Baby division is a key part of arenaflex, providing breast pumps, maternity compression, and lactation support services to new and expectant mothers. We support expecting mothers, MD offices, and insurance providers, and we're looking for a Customer Account Representative to join our team of 40 customer service representatives, 7 inside sales managers, and a ton of support.
- *Your Primary Responsibilities**
As a Customer Account Representative, you will be responsible for:
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting arenaflex's services
- Handling inbound calls/emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
- Investigating and troubleshooting customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting
- Prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
- *Skills for Success**
To succeed in this role, you will need:
- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivation, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-discipline with excellent critical thinking and organizational skills
- Ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
- Ability to maintain HIPAA confidentiality
- *Required Qualifications**
• High school diploma or equivalent; some college preferred
- Microsoft Office computer skills
- 1+ years of customer service experience required
- Starting rate: $18 an hour!
- *Perks and Benefits**
• Competitive pay
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional parental benefits, including fertility stipends, free diapers, breast pump
- Paid holidays
- PTO accrual from day one
- Employee assistance programs
- And much more!
- *Why Join arenaflex?**
• We're a proud recipient of the Inc. 5000 Best Place to Work award
- We're Family Forward Certified
- We've won the HME Excellence Award
- We've received the Sky High Growth Award
- We're committed to diversity and inclusion in the workplace
- We prohibit discrimination and harassment of any kind
- *How to Apply**
If you're looking for an opportunity to make an impact and join an organization with unlimited growth potential, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. ```html About arenaflex arenaflex is a dynamic and innovative company that prioritizes our customers, community, and coworkers. We're committed to creating a better way of doing business, and we're looking for like-minded individuals to join our team. The Opportunity Our Mom & Baby division is a key part of arenaflex, providing breast pumps, maternity compression, and lactation support services to new and expectant mothers. We support expecting mothers, MD offices, and insurance providers, and we're looking for a Customer Account Representative to join our team of 40 customer service representatives, 7 inside sales managers, and a ton of support. Your Primary Responsibilities
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting arenaflex's services
- Handling inbound calls/emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
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