Experienced Part Time Remote Data Entry Specialist – Customer Service Representative
At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch services to our patients. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our customer service team. If you're passionate about delivering outstanding service, have excellent communication skills, and are proficient in data entry, we want to hear from you!
About arenaflex
arenaflex is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we've become one of the largest drug store chains in the United States. Our commitment to providing a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, and more, has earned us a reputation for excellence.
Job Summary
As a Part Time Remote Data Entry Specialist – Customer Service Representative, you'll be responsible for providing exceptional customer service, processing patient enrollment, and handling high-volume client requests. You'll work under direct supervision, adhering to state and government guidelines, and observe standard working methods and company policies. Your primary duties will include:
- Utilizing arenaflex's remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system.
- Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
- Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions.
- Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis.
- Resolving External Exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
- Providing support to pharmacists, both in-office and at other locations, recognizing and conveying issues to senior-level staff as necessary.
Essential Capabilities
* Essential level computer skills, including: + Starting and shutting down the computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online
- Fundamental web search skills, including:
+ Opening a browser + Composing URLs in the correct field + Using a search engine + Bookmarking a webpage + Navigating using back/forward/stop buttons + Completing forms online
- Transitional level keyboarding skills, including:
+ Typing at least 25 WPM + Typing by memory + Organizing reports
- Effective communication skills, including:
+ Writing clearly and concisely + Speaking clearly and professionally
Preferred Capabilities
* At least one year of pharmacy technician experience in a retail or call center environment.
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Transitional to advanced level keyboarding skills, including:
+ Typing at least 35 WPM + Typing by memory + Organizing documents
- Familiarity with Spanish and English.
Benefits of Working at arenaflex
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you'll enjoy:
- Competitive hourly rate of $23/hour
- Flexible scheduling options to meet different employee needs
- Opportunities for professional development and advancement within the company
- Access to a comprehensive benefits package, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and wellness programs
- A dynamic and supportive team environment that encourages collaboration and innovation
How to Apply
If you're a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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