CSS TSSM Travel Technology Manager (CR, Costa Rica , Virtual, Costa Rica, LATAM)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM Travel Technology Manager (Remote)

Full-time, Costa Rica

The CSS TSSM Travel Technology Manager is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements.

As a CSS TSSM Travel Technology Manager, you will

• Conduct customer facing implementations of OBTs and other products
• Logically conduct assessments, replicate errors or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Demonstrate excellent customer service and develop customer-centric communication
• Support defined and agreed productivity targets
• Adopt constructive collaboration behavior within and outside the team

About you

• Advanced experience in the corporate travel industry is required
• Advanced experience in travel technology is required
• Basic project management experience 
• Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
• Commercial Support Experience
• Advanced experience in an international workspace 
• Excellent written and verbal communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].

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