Patient Access Scheduling Representative (Remote)
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
The Patient Access Scheduling Representative (PASR) performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. This role requires understanding of insurance eligibility, benefits, and authorization requirements. The PASR ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. This position provides superior customer service to patients, providers, and all internal and external customers.
Job Requirements:
Education and Work Experience:
- High School diploma/GED: Required
- Associate’s/Technical degree in business or equivalent combination of education/experience: Preferred
- One (1) year customer service experience, preferably in healthcare or service-oriented environment: Required
- One (1) year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required
Skills, Knowledge & Abilities
- Understanding of medical terminology: Required
- Working knowledge of insurance eligibility, benefits verification, and prior authorization processes
- Ability to apply precise scheduling protocols and clinical requirements
- Strong customer service, professionalism, integrity, and confidentiality
- Effective communication and problem-solving skills
- Ability to organize, prioritize, and work as part of a team
- Refer to Job Analysis 05B for additional ability requirements
Organizational Requirements
- Adheres to Adventist Health Mission, Vision, Values, policies, and Code of Conduct.
- Complies with all required associate and patient safety standards, including mandatory vaccinations as applicable.
- Adventist Health participates in E‑Verify. Candidates acknowledge understanding of E‑Verify participation requirements.
Essential Functions:
- Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
- Communicates preparation instructions and ensures patients are ready for procedures.
- Coordinates with referring and ordering providers to schedule appropriate services.
- Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
- Verifies insurance eligibility and authorization requirements.
- Ensure accurate patient identification and proper MRN assignment.
- Confirms required orders, authorizations, labs, premedication, and implant information are in place.
- Obtains external medical records needed to support scheduled services.
- Provides exceptional customer service to patients, providers, and internal departments.
- Processes patient and provider messages accurately and promptly.
- Supports clinicians, technologists, and team members with scheduling and access needs.
- Performs other job-related duties as assigned.