Tikit Solutions Architect

Description

The Company

We are a growing B2B SaaS company focused on enterprise service management and workflow solutions, and a Microsoft-focused partner building solutions that integrate closely within the Microsoft ecosystem.

Our mission is to help organizations streamline internal operations, improve service delivery, and drive efficiency across IT and business teams.

We are a small, high-performing team operating in a competitive market that requires strong execution, clear positioning, and a focus on measurable results.

The Role

We’re looking for a Solutions Architect to take ownership of product demos, technical discovery, and customer onboarding experiences for Tikit.

You’ll work closely with customer success and product to:

• Run high-impact demos
• Lead technical conversations with IT leaders
• Guide customers through setup and onboarding
• Translate real-world ITSM challenges into Tikit solutions

What You’ll Do

Pre-Sales & Demos

• Deliver compelling, tailored demos of Tikit to prospects
• Run discovery sessions to understand customer ITSM workflows and requirements
• Map Tikit capabilities to customer environments (Microsoft-first organizations)
• Answer technical questions across Tikit and Microsoft integrations

Technical Validation

• Lead proof-of-concepts (POCs) and trial environments
• Support prospects through technical evaluations and security reviews
• Manage sales cycles from technical win ? closed deal

Onboarding & Setup

• Run guided setup sessions for new customers
• Ensure successful initial deployment inside Microsoft environments
• Help customers configure Tikit integrations (Azure, Entra, Intune, Power Automate, etc.)

Internal Collaboration

• Work closely with product to provide feedback from the field
• Help refine demo environments and messaging
• Help with marketing support activities, deliver webinars, blogs and support messaging

Requirements

What We’re Looking For

Core Experience

• 3–7+ years in a Solutions Architect / Solutions Engineer / Pre-Sales role
• Experience demoing ITSM / Service Desk platforms (strong preference)
  • Examples: ServiceNow, Freshservice, Zendesk, Jira Service Management, etc.
• Comfortable leading both business and technical conversations

Technical Skills

• Strong knowledge of the Microsoft ecosystem, especially:
  • Entra
  • Microsoft Teams
  • Intune / device management (nice to have)
  • Power BI
  • Power Automate
• Understanding of API integrations and SaaS architecture

Nice to Have

• Experience working with or selling into IT teams
• Familiarity with ITIL / service management concepts
• Background in system administration or IT support before moving to pre-sales

What Makes Someone Successful in This Role

• You can translate technical features into real business value
• You’re comfortable owning the room in demos (and adjusting on the fly)
• You understand how IT teams actually operate—not just how software works
• You’re proactive and don’t need a script to run a great demo or setup session

Compensation

• $100K - $140K, combination of base and OTE

To Be Considered, Please Include

• How you would run a 30-minute demo for a new ITSM prospect evaluating Tikit?
• Have you ever worked hands-on with a service desk platform—either presenting, implementing, or administering it? If yes, which ones, and how did you use them?
• What Microsoft technologies have you worked with, and how have you used them in a customer-facing or internal administration scenario?