eCommerce Inside Sales Representative - UST

Job Title: eCommernce Inside Sales Representative - UST

Summary

This position supports United Skid Tracks’ eCommerce sales operations by handling inbound phone, chat, and digital inquiries; converting website-driven demand into sales; proactively engaging in outbound sales calls and prospecting efforts; and owning the customer experience from quote through delivery resolution.

Essential Duties and Responsibilities

Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

• Handles inbound customer requests for pricing and availability.
• Actively working to ensure sales goals for the company are achieved.
• Locates alternative products that are not in stock from approved vendors.
• Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
• Ensures client notes are accurate and contain details to provide proper follow-up.
• Ensures timely follow-ups on open quotes and other assigned quotes.
• Maintains accurate records of all client follow-up activities.
• Manages quotes and quote follow up to build a repeat customer base.
• Develops and manages relationships with key accounts, including quote follow up.
• Acknowledges and responds to web and email submitted quote requests.
• Provides input to assist in keeping price lists and catalogs updated.
• Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
• Enters quotes and sales into the company’s sales platform and internal systems of Parts ASAP.
• Provides ship time quotes and product availability and arrival time.
• Logs all interactions with the customers, via email, text, phone or in person.
• Reviews and monitors dormant customers, follows up when necessary.
• Makes outbound calls to previous customers to generate new leads.
• Monitors and responds to inbound phone calls on the United Skid Tracks sales line during business hours.
• Processes customer returns, warranty claims, and refunds in accordance with United Skid Tracks policies.
• Uploads and maintains shipment tracking details for assigned customer orders.
• Resolves freight and delivery issues directly with the company’s logistics provider to ensure customer satisfaction.
• Participates in website live chat support on an assigned or as-needed basis to assist customers and support sales activity.

Required Education/Experience/Skills

• High School graduate, or equivalent work experience.

• Advanced computer knowledge including e-mail, Word, and Excel software.
• Professional phone skills and keyboarding
• Ability to contribute to the company's operation and principles through ethical practices.

Preferred Education/Experience/Skills

• 2 years’ sales experience particularly within the agriculture and construction parts sectors, preferred.

• Basic to intermediate knowledge of agricultural equipment and sales
• Strong written and verbal communication skills.
• Ability to work well with people from diverse backgrounds and locals.