Experienced Customer Service Representative – Automotive Recall Support (Call Center)
Join arenaflex, a dynamic team dedicated to delivering exceptional customer service in the automotive industry. As a Customer Service Representative, you'll be the first point of contact for customers needing support with airbag recalls, warranty questions, and technical troubleshooting. This is a high-impact role where your communication skills and attention to detail will help ensure customer safety and satisfaction.
About the Role
As a Customer Service Representative at arenaflex, you will play a vital role in providing top-notch customer service to our clients. You will be responsible for handling a high volume of inbound calls, scheduling appointments for airbag recall services, and providing dealership information. You will also assist customers with warranty inquiries, radio code troubleshooting, and recall details. Your attention to detail and ability to accurately document customer concerns will be crucial in creating support cases and resolving issues.
Key Responsibilities
- Handle 30-40 inbound calls per shift with professionalism and empathy. - Schedule appointments for airbag recall services and provide dealership information. - Assist customers with warranty inquiries, radio code troubleshooting, and recall details. - Accurately document customer concerns and create support cases. - Resolve issues or escalate to the appropriate department for follow-up. - Collaborate with team members to share feedback and grow together. - Use multiple screens and software tools to efficiently manage customer interactions.
What You Bring
- Strong customer service and call center experience. - Ability to navigate computer systems and type at least 30 WPM. - Excellent verbal communication and problem-solving skills. - Comfortable working independently and as part of a team. - Automotive or dealership experience is a huge plus (preferred but not required). - College degree preferred, but equivalent work experience is welcome.
Why Join Us?
- Be part of a mission-driven team helping customers stay safe and informed. - Gain valuable experience in the automotive and customer service industries. - Enjoy a supportive environment with growth opportunities and team collaboration. - Competitive compensation and flexible scheduling within business hours.
Pay and Benefits
The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chino, CA.
Application Deadline
This position is anticipated to close on Sep 13, 2025.
About arenaflex
arenaflex is a leading provider of business and technology services, accelerating business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, apply now to join our team at arenaflex. Apply for this job