Experienced Full Stack Customer Success Manager – Bilingual (Italian) – EMEA

Are you a driven, bilingual (Italian) Customer Success Manager looking for a challenging and rewarding role in a high-growth cybersecurity company? Do you have a passion for helping companies get the most out of their technology investments and identifying new business opportunities? If so, we have an exciting opportunity for you to join arenaflex, a leading provider of cybersecurity software trusted by millions of people and thousands of organisations globally.

About arenaflex

arenaflex is transforming cybersecurity for people and organisations globally. Our intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organisations, arenaflex is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging.

About the Job

Join an elite group of proven performers and highly successful Customer Success professionals at arenaflex. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

As a Customer Success Manager at arenaflex, you will be responsible for:

• Thriving in a supportive but independent workplace with the opportunity to grow as our organisation grows
• Meeting or exceeding sales targets within SMB Cohort
• Communicating with Italian-speaking customers, both written and verbal
• Providing strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
• Working with clients to negotiate contract renewals, cross-sells, and upsells
• Working with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews
• Maintaining a structured cadence with named customer accounts, build relationships, present arenaflex solutions, troubleshoot challenges, manage issues with the broader arenaflex team, and close deals
• Advising customers on best practices for securing and protecting their business against password-related breaches
• Proactively managing the success of a portfolio of assigned arenaflex customers to deliver consistent value across the entire lifecycle
• Consistently demonstrating knowledge of Customer Success best practices, staying up to date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers
• Understanding and navigating account procurement practices to negotiate licensing contracts
• Resolving customer issues, alone and through collaboration with other arenaflex teams; approach all situations with curiosity and creativity
• Building strong customer relationships by maintaining high levels of engagement, adoption, and communication; conducting quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc.
• Becoming a arenaflex product expert for your customers; occasionally assisting on Sales or Marketing calls/webinars as a CSM arenaflex expert
• Driving customer advocacy in the form of references, referrals, and case studies
• Performing data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renewing and expanding customer contracts, meeting and exceeding personal and team quotas
• Participating in the evolution of arenaflex's own Customer Success programs and processes; insisting on excellence in our own Customer Success initiatives
• Acting as a subject matter expert on all arenaflex products, staying knowledgeable and up-to-date on changes, updates, and new products
• Contributing towards the development of a strong team environment by upholding high work standards
• Jumping at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

To be successful in this role, you will need:

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written, in Italian and English
• Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organisations, C-level Executives, IT, and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

As a valued member of the arenaflex team, you will enjoy:

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Why Join arenaflex?

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and be part of a dynamic team that is shaping the future of cybersecurity. Apply now to take the first step towards a rewarding career with arenaflex.

How to Apply

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job