Experienced Customer Onboarding Specialist – Ecommerce and SMS Marketing

At arenaflex, we're revolutionizing the way ecommerce brands connect with their customers through innovative SMS marketing solutions. With a mission to make SMS the number-one revenue channel for ecommerce merchants, we're seeking an experienced Customer Onboarding Specialist to join our team. As a key member of our Onboarding team, you'll play a critical role in guiding our largest customers through the setup process, ensuring they see a strong return on investment in their first 60 days using arenaflex.

About arenaflex

arenaflex is a leading provider of SMS marketing solutions for ecommerce brands. Trusted by over 18,000 Shopify and Shopify Plus stores, we empower merchants to grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty – all in one place. Our vision is to make SMS the most important marketing and sales channel of the decade, and we're committed to delivering an easy-to-use platform that meets the evolving needs of our customers.

The Role

As an Experienced Customer Onboarding Specialist at arenaflex, you'll be responsible for:

• Running one-on-one, best-in-class onboarding sessions with assigned customers, including coaching them through list growth, automations, campaigns, and more
• Designing creative ways to onboard customers and fuel immediate growth
• Consistently meeting and exceeding onboarding health targets
• Strategizing with customers on marketing strategies to drive growth
• Building strong relationships and ensuring long-term brand loyalty
• Following up with customers to ensure their technical issues are resolved
• Becoming a critical voice on the team in iterating on our customer journey and contributing to deep collaboration among sales and product teams to create the most seamless onboarding experience
• Developing and maintaining deep expertise in our product, services, and the marketing technology domain, including industry trends, compliance/regulatory considerations, and trendsetters

Requirements

To succeed in this role, you'll need:

• 2+ years of experience in a customer-facing role, with experience in SaaS, software, or closely related tech preferred
• Ecommerce or martech experience highly preferred
• Demonstrated experience coaching and mentoring
• Demonstrated problem-solving abilities, including with technical issues
• Strong process-orientation and ability to drive a consistent and repeatable experience
• Experience in a high-growth, early-stage environment preferred

What You'll Love About arenaflex

* Salary range of USD $73,000-$80,000 base, plus significant equity

• High-growth startup with plenty of room for you to directly impact the company and grow your career
• Work from home (or wherever) – we're a fully remote organization
• Fun – we're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

Our Hiring Process

Our hiring process is designed to be engaging and informative. Here's what you can expect:

• Intro Call: A quick call with the Recruiter to get to know you better and learn more about the role and arenaflex
• Hiring Manager Intro: A quick call with the Hiring Manager to learn more about the team and position
• Homework Assignment: An exercise that challenges you to solve a problem and come up with a creative solution, or outline how you've solved a problem in the past
• Virtual Interviews: A series of video calls with 2-4 team members to ask questions and see who this role interacts with on a daily basis
• Final FEACH Interview: An interview to assess your ability to represent how you work via our FEACH values
• Reference Checks: We ask to speak with at least two references who have previously worked with you
• Offer: We send over an offer, and you (hopefully) accept! Welcome to arenaflex!

Join Our Team

If you're passionate about ecommerce, SMS marketing, and delivering exceptional customer experiences, we'd love to hear from you. Apply now to become an Experienced Customer Onboarding Specialist at arenaflex and be part of our mission to revolutionize the way ecommerce brands connect with their customers. Apply for this job