Experienced Customer Success Manager – DACH Region · AI Solutions for Medical Imaging and Digital Pathology

At arenaflex, we're revolutionizing the medical industry with cutting-edge Artificial Intelligence (AI) solutions for Medical Imaging and Digital Pathology. Our mission is to conquer cancer through AI, and we're looking for a highly motivated and experienced Customer Success Manager to join our team in the DACH region. As a key member of our global customer success team, you'll play a crucial role in ensuring our clients effectively adopt and utilize our AI solutions, driving customer satisfaction and long-term partnership success.

About arenaflex

arenaflex is a global leader in AI applied to Medical Imaging and Digital Pathology, founded in South Korea in 2013. With a strong commitment to innovation, our team of 500+ employees, including 20+ in Europe, has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships. Our vision is to make a significant impact on the medical industry by providing accurate and efficient AI solutions for cancer diagnosis and treatment.

About the Position

We're seeking a seasoned Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. As a Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our clients, ensuring seamless integration and adoption of our AI solutions, and driving customer satisfaction and retention. If you're passionate about AI, medical imaging, and customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Customer Relationship Management: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of arenaflex's AI commercial products. Build and maintain strong, long-lasting relationships.
• Customer Onboarding: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow.
• Account Management: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns.
• Success Enablement: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs.
• Feedback Gathering: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions.
• Training and Support: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions.
• Market Insight: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights.

Requirements

To succeed as a Customer Success Manager at arenaflex, you'll need:

• Qualifications:

+ 3-5 years of relevant experience required + Native in German and fluent in English + Experience in product specialist/application specialist/medical informatics functions in the medical imaging or medical IT industry dimension + Project engagement and management experience + Knowledge of deep learning technology or AI applications in medical imaging or data + Excellent written and verbal English communication, presentation skills, and the ability to plan/execute educational sessions + Ability to work independently in a field location (with occasional travel) + Ability to build strong working relationships with peers + Desirable: clinical experience as a radiographer, technologist, or biomedical engineer

• Skills and Competencies:

+ Strong communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize multiple tasks + Excellent problem-solving and analytical skills + Strong customer service and relationship-building skills + Ability to adapt to changing priorities and deadlines + Strong technical skills, including proficiency in AI and medical imaging

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to:

• Work with a talented team of professionals in the medical imaging and AI industry
• Develop your skills and expertise in AI, medical imaging, and customer success
• Collaborate with clients to understand their goals and develop strategies to meet their needs
• Contribute to the development of new AI solutions and features
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our work environment is:

• Flexible: We offer flexible working hours and remote work options to ensure our employees can balance their work and personal life.
• Collaborative: Our team is passionate about working together to achieve our goals and make a significant impact on the medical industry.
• Innovative: We're committed to innovation and continuous improvement, and we encourage our employees to think creatively and develop new ideas.
• Customer-focused: We're dedicated to providing exceptional customer service and building strong relationships with our clients.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: After negotiation
• Benefits: Comprehensive health insurance, retirement plan, and paid time off
• Perks: Flexible working hours, remote work options, and professional development opportunities

How to Apply

If you're passionate about AI, medical imaging, and customer success, we encourage you to apply for this exciting opportunity. Please submit your CV (resume, free format) and cover letter to [insert contact information]. We look forward to hearing from you!

Hiring Process

Our hiring process typically involves:

• Document Screening
• Competency-based Interview 1
• Competency-based Interview 2
• Culture-fit Interview 1
• Culture-fit Interview 2
• Onboarding

After the final interview, we may proceed with reference checks if needed. Interviews are conducted in English.

Work Conditions and Environment

This is a full-time position, and you'll be working from home in Germany. We're committed to providing a safe and inclusive work environment for all our employees.

ETC

Please note that if you misrepresent your experience or education or provide false or fraudulent information in or with your application, it may be grounds for cancellation of the employment. arenaflex is committed to providing preferential processing to those eligible for employment protection (national merits and people with disabilities) relevant to related laws and regulations. Apply for this job