Experienced Customer Support Specialist – Foodservice Technology Solutions
At arenaflex, we're on a mission to revolutionize the foodservice industry with our cutting-edge technology solutions. As a Customer Support Specialist, you'll be an integral part of our Customer Experience team, working closely with our customers to deliver exceptional support and help them get the most out of our innovative products. If you're passionate about problem-solving, have a knack for communication, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a privately owned SaaS organization with a global presence, comprising over 190 team members across the globe. Our suite of end-to-end foodservice technology solutions helps professionals in the healthcare and aging services sectors streamline their operations, reduce food waste, and meet regulatory requirements. With hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam, we're committed to delivering smiles and satisfaction to the continuum of care through our all-in-one foodservice management technology.
A Day in the Life as a Customer Support Specialist
As a Customer Support Specialist at arenaflex, you'll be responsible for:
- Ensuring timely and successful delivery of solutions to customers, meeting their needs and objectives
- Being the point of contact for internal and external users, fielding support calls, chats, and emails
- Managing incoming queries, prioritizing tickets, reassigning based on subject and skill level, and updating and tracking assigned tickets
- Improving our technology by troubleshooting reported issues, creating defects for product review, and participating in software/hardware testing
- Continuing to grow professionally by researching and consulting manuals and training material for self-guided continued learning
If You're the Right Fit
We're looking for someone with:
- Experience in the foodservice, acute care, or tech industry
- 1-3 years of direct experience in customer support roles
- A foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hospitality Manager, or equivalent
- Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software
- Exceptional flexibility in stressful situations and the ability to thrive under pressure
- A passion for investigating issues, solving highly analytical problems, and finding resolutions
- Excellent communication skills, with the ability to explain complex topics easily and succinctly
- A keen eye for detail and a willingness to occasionally travel
- A commitment to working in an agile environment that encourages team collaboration and communication
Why Join arenaflex?
We're a company that values teamwork, innovation, and sustainability. Our progressive culture is built on trust, listening to all voices, and entrusting team members with tasks that make a significant impact on the communities we serve. As a Customer Support Specialist at arenaflex, you'll enjoy:
- Unlimited paid time off, allowing you to build your own version of balance
- Health benefits, including medical, dental, and vision options, life disability insurance, paid maternity and parental leave, and an on-site gym
- Hybrid flexibility, valuing collaboration, mentorship, and learning
- Work-life balance, supported by our leaders and inclusive workplace
- Participation in our equity program and 401(k) plan
- Opportunities for career development and advancement
- Purposeful work with a positive community impact
What's Next?
If you're excited about this opportunity, apply today with your resume and answers to our application questions. We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you better. Don't let imposter syndrome hold you back – we want to hear from you!
Equal Opportunities
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. Originally posted on arenaflex.com. Apply To this Job Apply for this job