Part-Time Mortgage Origination Customer Service Representative – Join arenaflex in Making a Difference in Affordable Housing

At arenaflex, we're committed to creating strong, sustainable, inclusive communities and quality affordable homes for all. As a part-time Mortgage Origination Customer Service Representative, you'll play a vital role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to make a lasting impact on people's lives. With a unique blend of mortgage expertise and customer service skills, you'll help us expand our knowledge of Federal Housing Administration (FHA) mortgage policies and procedures while making a difference in the lives of others.

About arenaflex

arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. We're passionate about solving high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Job Summary

As a Mortgage Origination Customer Service Representative, you'll provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. You'll use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests, follow standard operating procedures for various topics, systems, and contact channels, and document all of your contacts in a database. You'll also keep up to date on FHA mortgage processes and procedures.

Responsibilities

* Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures

• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up to date on FHA mortgage processes and procedures
• Collaborate with the Leidos Customer Service team to support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all

Requirements

* High School diploma or General Educational Development (GED) certificate

• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
• Strong written and verbal communication skills, including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute
• Ability to navigate multiple computer systems and applications and utilize search tools
• Excellent time management skills and dependability

Preferred Qualifications

* FHA Knowledge/background

• Contact Center experience (Omnichannel)

What We Offer

* Monday - Friday schedule with no weekend work

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
• Immediate and ongoing training to support your success
• Discounted arenaflex stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year (prorated based on hours worked)
• 11 paid holidays per year (prorated based on hours worked)
• Mortgage Origination opportunities available: Part-time (25 - 29 hours a week) 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)

Compensation and Benefits

The pay for this position is $20-$22 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. arenaflex will ensure that all provisions are met through their wages and benefits.

Why Join arenaflex?

* We're a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.

• We believe in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
• We're passionate about solving high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
• We offer a unique blend of mortgage expertise and customer service skills, making a difference in the lives of others.
• We provide opportunities for career growth and development, including training and mentorship programs.
• We offer a comprehensive benefits package, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

How to Apply

If you're passionate about making a difference in affordable housing and have a strong background in mortgage origination, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. Apply for this job