Experienced Billing Customer Support Associate – Drive Revenue and Customer Satisfaction at arenaflex
Are you a detail-oriented and customer-focused professional looking to make a meaningful impact in the world of billing and customer support? Do you thrive in fast-paced environments and value operational excellence? Look no further than arenaflex, the leading provider of premium workplace-as-a-service solutions. We're seeking an experienced Billing Customer Support Associate to join our Accounting team and help shape the customer billing experience from start to finish.
About arenaflex
arenaflex is the largest premium workplace-as-a-service provider, home to the highest-rated workplaces in the industry. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. Our team is passionate about creating great days for teams of all sizes and stages, and we're committed to delivering exceptional customer experiences that drive revenue and satisfaction.
About the Role
As a Billing Customer Support Associate at arenaflex, you'll be responsible for ensuring the accuracy and efficiency of our billing operations while serving as a key liaison between our customers and internal teams. You'll be a key player in shaping the customer billing experience from invoice generation to resolving payment issues, with professionalism, empathy, and a solutions-oriented mindset. This role is ideal for someone who thrives in a fast-paced environment, values operational excellence, and is energized by helping others.
Responsibilities
* Serve as a primary point of contact for client billing and accounts receivable inquiries, providing clear, empathetic, and professional communication to resolve issues effectively.
- Handle sensitive and complex billing matters with discretion, prioritizing member satisfaction and adhering to internal policies.
- Work within cross-functional teams to resolve payment and billing errors.
- Implement quality assurance for all billing-related processes.
- Utilize accounting and AR platforms such as Salesforce, Stripe, or similar tools to manage customer accounts and ensure data integrity.
- Identify trends, suggest improvements, and contribute to optimizing the billing and collections process.
- Balance multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail in a fast-paced environment.
- Provide billing-related support for the Special Projects team in a manner that adheres to their timeline.
- Review monthly invoices to ensure clarity and accuracy before posting on the member billing portal.
- Support location managers with any AR or billing-related inquiries and assist with executing transactions within Salesforce.
- Compile detailed statements of accounts including invoice breakdowns, payment allocation, credit memos, and refunds for members upon request.
About You
* Proven ability to communicate clearly and empathetically with customers, both verbally and in writing.
- Strong problem-solving skills with a focus on delivering solutions that prioritize customer satisfaction.
- Familiarity with accounting systems and AR platforms (e.g. Zendesk, Salesforce, Stripe, or similar).
- Ability to handle sensitive billing issues with professionalism, discretion, and a member-first mindset.
- Comfortable managing multiple tasks and deadlines with strong attention to detail in a fast-paced environment.
- Experience working cross-functionally with teams such as Accounting, Operations, and Sales.
- Strong analytical skills and the ability to work independently and collaboratively.
- Ideally located on the East Coast and willing to work some West Coast hours to support cross-time-zone collaboration.
- Bachelor's degree or equivalent work experience required.
- Nice to have: experience in Billing/Accounts Receivable and a strong customer service orientation.
- 1+ years of experience in a customer service or client-facing support role, ideally in a billing or accounting environment.
Compensation and Benefits
The annual base compensation range for this role is between $55,000 - $60,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program. Base and bonus compensation are just two components of arenaflex's total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.
Equal Employment Opportunity
arenaflex is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Join the arenaflex Team
If you're a motivated and customer-focused professional looking to make a meaningful impact in the world of billing and customer support, we encourage you to apply for this exciting opportunity. Join the arenaflex team and help shape the customer billing experience from start to finish. Apply for this job