Experienced Customer Care Supervisor – Remote Leadership Opportunity

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Care Supervisor, you'll play a vital role in leading and mentoring a team of Customer Care Specialists who interact with arenaflex customers via multiple remote channels, including inbound and outbound phone calls, chats, emails, and social media. If you're passionate about customer service, leadership, and remote work, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading retail company that's dedicated to providing our customers with the best possible shopping experience. We're committed to innovation, customer satisfaction, and employee development. Our company culture values teamwork, open communication, and continuous learning. As a Customer Care Supervisor, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and driving business results.

Key Responsibilities

As a Customer Care Supervisor, you'll be responsible for:

• Mentoring and supporting an efficient and effective team of Customer Care Specialists to meet the needs of our customers and business objectives
• Supporting team members by being available to answer questions and coach in a remote environment
• Leading, motivating, and supporting direct reports by conducting regular touch bases, monthly one-on-ones, team meetings, and quarterly connects
• Identifying behavioral coaching opportunities and supporting paths to improvement
• Setting goals for Specialists' career growth and development
• Coaching team members to behaviors that ensure contact center KPIs are consistently being achieved
• Reviewing contacts and CSAT surveys to identify strengths and areas of opportunities for your team. Plan coaching sessions and recurrent training as needed
• Creating a remote culture of teamwork and camaraderie
• Maintaining employee documentation and files
• Being a change agent and finding creative and efficient solutions to customer challenges; assuming a high level of ownership for customer satisfaction while handling escalations accordingly
• Proactively providing feedback, input, and recommendations to assist with the growth and development of the Customer Care Team
• Participating in the recruiting, interviewing, and onboarding of new employees
• Meeting all assigned expectations and deadlines
• Other duties and projects as assigned

You Own This If You Have...

* 3+ years of leadership experience in a service-oriented environment

• Effective leadership skills in the remote/work-at-home environment
• Strong behavioral coaching skills
• Understanding of customer service KPIs, metrics, and reporting
• Ability to manage competing priorities in a fast-paced environment
• Strong time management, organizational, follow-through, public speaking, and presentation skills
• Active listening skills with strong written and verbal communication skills
• Proficient knowledge of Microsoft Office Suite and current contact center and retail technologies
• Ability to work flexible schedules, including nights, weekends, and holidays

We've Got You Covered

At arenaflex, we're committed to supporting our employees and their families. We offer a variety of benefits, including:

• Medical/Vision, Dental, Retirement, and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A Few More Important Points...

* The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

• arenaflex conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
• Applicants with disabilities who require assistance or accommodation should contact the nearest arenaflex location, which can be identified at [www.arenaflex.com](http://www.arenaflex.com).
• Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Pay Range Details

The pay range(s) below has been provided in compliance with state-specific laws. Pay ranges may be different for other locations.

• Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
• $47,500.00 - $75,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the arenaflex Benefits Overview by copying and pasting the following URL into your browser: [https://careers.arenaflex.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf](https://careers.arenaflex.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf)

Apply Now

If you're passionate about customer service, leadership, and remote work, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application: [https://careers.arenaflex.com/supv-customer-care-remote/job/66A677F4A3D2C5461BA49D746A2277C2?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic](https://careers.arenaflex.com/supv-customer-care-remote/job/66A677F4A3D2C5461BA49D746A2277C2?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job