Experienced Customer Experience Design Co-Op – Spring 2025 at arenaflex

Join arenaflex's dynamic Customer Experience Design team and embark on a transformative journey that will propel your career forward. As a Customer Experience Design Co-Op, you will play a pivotal role in shaping the future of arenaflex's products, services, and experiences that delight our global customer and employee bases.

About arenaflex

arenaflex is a world-renowned leader in the travel industry, committed to delivering exceptional customer experiences that exceed expectations. With a rich history of innovation and a passion for excellence, arenaflex has established itself as a benchmark for customer-centricity. Our Customer Experience Design team is at the forefront of this journey, driving initiatives that enhance the overall experience of our customers and employees.

Key Responsibilities

As a Customer Experience Design Co-Op, you will be part of a dynamic team that collaborates across various areas of the business to deliver best-in-class products, services, and experiences. Your key responsibilities will include:

• Assisting in market/competitor research to stay ahead of industry trends and competitor activity
• Analyzing data to inform design decisions and drive business outcomes
• Ideating and problem-solving to develop innovative solutions that meet customer needs
• Collaborating with cross-functional teams to develop marketing strategies and communications plans
• Creating business cases and executive communications to support key initiatives
• Supporting event planning and execution to engage customers and employees
• Developing and maintaining SharePoint sites and OneDrive documents to ensure seamless collaboration and knowledge sharing

Opportunities to Grow and Learn

As a Customer Experience Design Co-Op, you will have the opportunity to work with various teams within the travel ribbon, including:

• The Service Recovery Team, which focuses on improving the employee and customer experience by enabling frontline staff to deliver premium experiences
• The Onboard Brand Experience Team, which leads the design, development, and execution of interior products and onboard amenities that create moments of delight for customers and crew
• The Uniform Brand Experience Team, which manages product design, development, and distribution, as well as marketing campaigns and communications related to uniform initiatives
• The Inflight Entertainment Wi-Fi Team, which leads onboarding new/existing Wi-Fi providers, next-generation product innovation design and development, and marketing communications
• The Inflight Entertainment Delta Sync Seatback Team, which creates Delta's future IFE strategy and product roadmap to deliver an innovative, best-in-class entertainment experience for customers

What You Need to Succeed

To excel in this role, you will need:

• To be available for three alternating semesters
• To be enrolled in an accredited College or University during program duration
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To take your career to the next level, you will need:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you will:

• Be able to listen and learn from people with many different perspectives
• Be able to handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

As a Customer Experience Design Co-Op, you will participate in a three-alternating-semester program that combines full-time work at arenaflex with coursework at your university. This program will provide you with:

• Three alternating semesters of work experience at arenaflex
• Opportunities to apply theoretical knowledge in a real-world setting
• Mentorship and guidance from experienced professionals
• A comprehensive understanding of the travel industry and customer experience design
• A competitive edge in the job market upon completion of the program

Join arenaflex's Customer Experience Design team today and embark on a transformative journey that will propel your career forward! Apply to this job Apply To this Job Apply for this job