Experienced Customer Relations Advisor | Remote Position
Are you a customer-focused individual with a passion for people and a knack for creating lasting impressions? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading provider of exceptional living experiences across the country. We're seeking highly motivated and customer-centric individuals to join our team as Customer Relations Advisors, working remotely from the comfort of your own home. As a Customer Relations Advisor at arenaflex, you'll be the face of our company, responsible for providing top-notch service to our current and potential residents. You'll be the go-to person for leasing information, service requests, and community-related questions, using your exceptional communication skills to create connections and lasting impressions. If you're a problem-solver with a customer-focused attitude and a passion for delivering exceptional experiences, we want to hear from you.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way people live. With a focus on delivering exceptional living experiences, we're committed to providing our residents with the best possible service, amenities, and community engagement. As a Customer Relations Advisor, you'll be part of a team that's dedicated to making a difference in the lives of our residents, and we're excited to have you join our journey.
Key Responsibilities
As a Customer Relations Advisor, your key responsibilities will include:
- Assisting potential residents with detailed leasing information for arenaflex communities nationwide, including creating quotes and scheduling leasing appointments
- Showcasing the value of community features as they relate to customers' needs
- Assisting current residents with requests for maintenance, emergency dispatch, and other community-related questions and issues
- Accurately capturing resident and prospect information for communication and record-keeping
- Ensuring excellent customer relations by responding to requests by phone, email, SMS, and chat in a timely manner and always maintaining a customer-focused attitude
- Escalating issues through the appropriate channels when necessary
- Using problem-solving skills and best judgment to handle unpredictable situations as they arise
- Consistently meeting all performance standards, including schedule adherence, average handle time, productivity, and call quality
- Taking an active role in ensuring department goals and objectives are being met or exceeded
- Assisting in other projects and activities as needed
Requirements
To be successful as a Customer Relations Advisor at arenaflex, you'll need:
- A Bachelor's degree (preferred)
- Experience in a customer-related field (required), with experience in the multi-family industry or a contact center environment (preferred)
- A customer-focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
- Ability to multi-task, take initiative, and work effectively in a fast-paced environment
- Strong documentation, written, and verbal communication skills, along with excellent typing skills
- Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
- Ability to multi-task on various technology platforms while engaged in conversation with customers
- Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required
- In the event of an internet or power outage, the ability to relocate to complete your shift
- Bilingual (English/Spanish) a plus
- Ability to sit for extended periods of time
- A stable internet connection and a reliable computer setup, including a suitable desk and computer chair
Work Environment and Company Culture
As a remote Customer Relations Advisor at arenaflex, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of customer-centricity, innovation, and teamwork, and we're committed to providing our employees with the support and resources they need to succeed. You'll be part of a dynamic and collaborative team that's passionate about delivering exceptional living experiences, and we're excited to have you join our journey.
Compensation and Benefits
As a Customer Relations Advisor at arenaflex, you'll be eligible for a competitive hourly rate of $20 to $29 per hour, depending on your experience and qualifications. You'll also be eligible for a comprehensive package of benefits, including:
- Paid time off
- Medical, dental, and vision insurance
- 401(k) and employee share purchase plan
- Eligibility for discretionary annual bonus and quarterly bonus (for non-manager roles)
- Eligibility for discretionary annual bonus, restricted share award, and quarterly bonus (for manager roles)
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Customer Relations Advisor at arenaflex, and take the first step towards a rewarding and challenging career in customer service. Apply to this job
Note:
arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, and we're excited to have you join our team. Apply for this job