[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. The Ohio State University is seeking a Customer Service Associate for their Student Life department. The role involves receiving and evaluating requests, providing excellent customer service, and coordinating communication for various situations including emergencies.

Responsibilities

• Receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service
• Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures
• Communicates information to appropriate operating units and customers
• Coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc., and nonemergency situations in accordance to all appropriate procedures
• Answers calls, e-mails, letters, etc
• Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures
• Performs prescribed follow-up action to ensure issues are resolved to completion and all other parties are appropriately informed
• Receives and inputs service requests into appropriate data management systems
• Facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery
• Issues temporary identification cards as required and according to appropriate procedures
• Participates in providing direction, guidance and mentors student staff

Skills

• One year experience in customer service or communications, including analyzing & interpreting information
• 6 mos. experience in operation of computer and related peripheral equipment
• 3 mos. experience in information research & analysis
• Experience working in facilities management or facilities operations environment
• Valid driver license
• At least 1 year experience working in a customer call center
• Excellent written and oral communication, organizational, and customer service skills
• Experience using Microsoft office production software and integrated work order management systems

Company Overview

Company H1B Sponsorship